Were looking for an experienced Optimisation Manager to join our Consumer Services function to own and deliver the optimisation strategy and testing roadmap. You will be focused on improving the current commercial performance of the product (through cross-sell and upsell) as well as experimenting with new product ideas and testing the impact of new feature releases.
Responsibilities:
Optimisation strategy: own and the deliver the optimisation strategy and testing roadmap. Take accountability of the full testing lifecycle from defining test ideas and hypotheses through to test analysis and conclusion reporting.
Targeting and personalisation: own the enhancement and delivery of our personalisation capabilities and testing roadmap consistently looking for ways to deliver relevant and timely experiences to our customers. Champion personalisation best practices and continuously unlock new areas of opportunity.
Product performance: rigorously monitor conversion rate performance across all commercial journeys. Provide regular updates and analysis on the performance of key journeys in weekly trading meetings with senior stakeholders. Use heatmapping tools and session replay findings to analyse customer behaviour.
Testing and experimentation: Lead end-to-end optimisation and feature testing managing technical delivery through agile processes while analysing performance customer engagement revenue impact risks and commercial opportunities to drive data-led product and business decisions.
Customer journey mapping: lead quarterly customer journey mapping sessions with Product and Marketing to deep-dive into user behaviour - understanding customer pain points and areas for improvement. Translate these insights into creative solutions that champion the customer and enhance their online user experience.
Qualifications :
Additional Information :
Benefits package includes:
Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Grade: D/EB8
#LI-hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Optimisation Manager • London, England, UK
Can be based in any global head office, London.Finance, Project and Program Management.The Technical Delivery Manager is responsible for the end to end technical delivery of the M&E Single Operatin... Show more
InterimOperations Support Manager.Home Managers and the wider regional team, combining operational oversight with hands-on support.This role is ideal for an experienced care leader or Regional Supp... Show more
Onboarding Manager (Site Implementation)Location: Croydon, UK (Hybrid - 2 days in the office, 3 days remote)About the RoleWe're looking for an organised and proactive Onboarding Manager (Site I... Show more
A leading aviation executive search firm in Greater London is seeking a professional to oversee the AMOS system.This role involves managing system administration, vendor coordination, user support,... Show more
Change Adoption Manager (Learning Analytics Programme).Fixed Term Contract - 12 months.Sellick Partnership is currently recruiting a Change Adoption Manager for our Public Sector client based in Bi... Show more
A leading technology firm in Greater London is seeking an experienced Customer Success Manager to partner with clients and ensure product value realization.The successful candidate will have over 5... Show more
Operations Manager – Integrations (Post-Company Acquisition).UK-wide | Extensive Travel | 1 day a wk in London (Moorgate).This is one of the most ambitious businesses in UK PropTech today.Backed by... Show more
Moorfields Eye Hospital NHS Foundation Trust in London seeks a Divisional Manager for Moorfields North to oversee day-to-day operations and performance across the division.You will lead a multi-dis... Show more
Radius is seeking an experienced operational and strategic Senior Datacentre Site Manager for their growing Data Centre organisation based in London.This role involves managing day-to-day operation... Show more
Monday to Friday, 7:30am - 5:00pm.Join a well-established independent tool hire business with a strong reputation for customer service.Take ownership of a busy hire desk operation within a supporti... Show more
PlanRadar GmbH is seeking an experienced Customer Success Manager to join their team in London.This role focuses on owning the onboarding and success journey for Enterprise customers in the UK mark... Show more
Ben is seeking an Implementation Manager responsible for delivering high-quality onboarding and implementation for mid-market and enterprise clients.This role involves managing client portfolios fr... Show more
The Technical Delivery Manager is responsible for the end‑to‑end technical delivery of the M&E Single Operating Model programme, ensuring all technical workstreams are planned, coordinated, and exe... Show more
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.Based in London, we are a climate and logistics start-up building the fi... Show more
Octopus Energy is at the forefront of the energy transition, making energy cheaper and greener through its cutting‑edge technology.The Flexibility team is building the next generation of products a... Show more
This range is provided by Salt.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Scaling CRO and Analytics teams across the UK and Europe.Commerce... Show more
As the Manager of the Inference Optimization team at Wayve, you will steer our pioneering efforts to refine and productize AI models for autonomous driving features in consumer vehicles.Occupying a... Show more
Axon is seeking a Manager of Deployment Operations to lead a team responsible for delivering successful implementations of its products.This role includes guiding customers through onboarding and e... Show more
As a Delivery Manager, you will own the end-to-end delivery of complex client integrations that bring our global payments and financial products to life for enterprise partners, shopping carts, and... Show more
This range is provided by Indesure Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Indesure Recru... Show more
