Talent.com
Teneo
IT Service Desk AnalystTeneo • London, England, UK
IT Service Desk Analyst

IT Service Desk Analyst

Teneo • London, England, UK
27 days ago
Job type
  • Full-time
Job description

The Role

The IT Service Desk Analyst is responsible for providing second-level technical support to telephone requests and emails from all regional (and global) staff. They ensure that support issues are dealt with promptly and appropriately or escalated to the relevant team members and third parties. The specialist will be an integral part of the team undertaking projects necessary for the smooth running and progression of IT within the region and business. This role offers clear opportunities for professional growth and career development.

Responsibilities

  • Provide second-level technical support to telephone and email requests from users for all hardware software phones AV equipment and associated peripherals.
  • Promptly respond to requests and cases from end users (both local and remote) by troubleshooting and/or researching and providing theappropriate resolution.
  • Develop and document internal IT processes and procedures.
  • Log support calls and document their outcome tofacilitatethe resolution of common queries.
  • Redirect or escalate support requests asappropriate toteam members and third parties.
  • Proactively provide information to users on the progress of outstanding support calls.
  • Deploy laptops/mobile devices and associated peripherals including new installations and the redeployment of existing equipment.
  • Install and configure operating systems and software to agreed standards.
  • Provide training and answer questions to end users for adoptingnew technology/IT practices.
  • Work closely with other IT staff members globally toacquireadditionaltechnical and non-technical knowledge.
  • Assistin the compilation of the support teams technical documentation guidelines and procedures and ensure they aredisseminatedto users.
  • Provide at all timesa professional courteous and rapid response to individual users.

Requirements

  • Minimum five years of relevant experience
  • Excellent customer service skills (written and verbal).
  • Proficiencyin MS Excel Word and Outlookrequired.
  • Must be organized and able to work in a fast-paced environment.
  • Some travel around the APAC region may berequiredthroughout the year.
  • Networking protocols (TCP/IP) networking infrastructure DHCP DNS switching and routing.
  • Some scripting experience preferably with PowerShell.
  • Maintenance/monitoring of antivirus solutions and software packages (Intune).
  • Azure server infrastructure management.
  • Office 365 administration and management.
  • CompTIA A/Net CCNA Microsoft 365 Certified: Endpoint Administrator Associate Cisco Certified Technician (CCT) or related certification a plus.

What We Can Offer

Benefits

  • Competitive salary (depending on experience)
  • 28 days holiday
  • Discretionary bonus
  • Annual salary review
  • Pension (with company contribution: 5% of annual salary)
  • Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
  • Private medical insurance
  • Group Income protection
  • Life assurance
  • Cycle to work schemes
  • Season ticket loans
  • Regular social cultural and charitable activities
  • Flexible working with office laptop and phone provided

About Teneo

Teneo is theGlobal CEOAdvisory firm. We partner with our clients globally to dogreat thingsfor a better future. Drawing upon our global team and expansive network ofSeniorAdvisors we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include asignificant numberof the Fortune 100 and FTSE 100 as well as other corporations financial institutions and organisations. Our full range of advisory services includesStrategicCommunicationsInvestorRelationsFinancialTransactions andFinancial AdvisoryManagementConsultingPhysical andCyberRiskOrganizationalDesignBoard andExecutive searchGeopolitics andGovernmentAffairsCorporateGovernance ESG and DE&I. The firm hasover 2000employeeslocatedin50 offices around the world.


Required Experience:

IC


Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

IT Service Desk Analyst • London, England, UK

Similar jobs

Service Desk Analyst

DVF RecruitmentGreater London, England, GB
Full-time

IT Service Desk Analyst – Global Law Firm.I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team.This is a great opportunity for s... Show more

 • Promoted

Service Desk Analyst, O365 Admin, Entra, MDM, London £40k

Langley James HR & IT RecruitmentCity Of London, England, GB
Full-time

Service Desk Engineer required by a reputable professional services firm paying up to 40k, at their head office based in central London; they operate hybrid working with 60% of the time in the offi... Show more

 • Promoted

Senior IT Service Desk Analyst – Global, Hybrid

LimeGreater London, England, GB
Full-time

Lime is seeking an experienced Senior IT Service Desk Analyst based in London to enhance IT support globally.This role involves overseeing support requests, leading incident responses, and mentorin... Show more

 • Promoted

IT Service Desk Specialist - London

BoF CareersLondon, England, GB
Full-time

Fluent English is required, additional languages will be valued.IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).Strong understanding of tech... Show more

 • Promoted

3rd Line IT Service Desk Analyst - 365/Azure & Travel

Clear IT Recruitment LimitedCity Of London, England, GB
Full-time

A leading recruitment agency is seeking a 3rd Line Service Desk Analyst to provide user support and manage IT environments based in London.The role involves technical troubleshooting and collaborat... Show more

 • Promoted

Service Desk Analyst Senior

Public Sector ResourcingCity Of London, England, GB
Temporary

Be among the first 25 applicants.On behalf of FCDO, we are looking for a Senior Service Desk analyst (Inside IR35) for a 6 Month contract based On-site in London.As a Senior Tech Bar Analyst within... Show more

 • Promoted

IT Service Desk Analyst - 1st/2nd Line & VIP Support

Lancashire Insurance GroupGreater London, England, GB
Full-time

Lancashire Insurance Group is looking for an IT Service Desk Support professional to provide essential technical support to staff primarily in London but also in Bermuda and Australia.The role enta... Show more

 • Promoted

Remote & Flexible IT Service Desk Analyst (MS Stack)

T-TechGreater London, England, GB
Remote
Full-time

T-Tech is seeking a motivated First Line Service Desk Engineer to join our IT support team in Greater London.With at least 6 months in an IT support environment, you will provide 1st line support v... Show more

 • Promoted

Service Desk Analyst

CAE Technology Services LimitedGreater London, England, GB
Temporary

We are looking to engage a Windows System Administrator for a 3 month contract which may also extend.Our client is a financial institution in London.Troubleshooting issues with Microsoft Office, Of... Show more

 • Promoted

IT Service Desk Analyst – Hybrid Role with Growth & Benefits

Steamship MutualLondon, England, GB
Full-time

A P&I insurance company in London is looking for an Associate IT Support Analyst to provide technical support and maintain IT services.The role involves troubleshooting hardware and software issues... Show more

 • Promoted

Onsite Tier 2 Service Desk Analyst - 24/7 London

Insight GlobalLondon, England, GB
Temporary

A leading international law firm based in London is looking for an onsite Tier 2 Service Desk Analyst to support over 3000 end users.The role requires a mid-senior level professional with strong ex... Show more

 • Promoted

Senior IT Service Desk Analyst

Realty Income CorporationGreater London, England, GB
Full-time

Senior IT Service Desk AnalystApplylocations: London, United Kingdomtime type: Full timeposted on: Posted 12 Days Agojob requisition id: R-100214**About Realty Income**Realty Income (NYSE: ... Show more

 • Promoted

IT Service Desk Analyst

DGH RecruitmentGreater London, England, GB
Permanent

IT Service Desk Analyst - Permanent - London - £49,000 per annum.A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis.Log, catego... Show more

 • Promoted

Service Desk Analyst

Breville USA, Inc.Greater London, England, GB
Full-time

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe.Breville enhances people’s lives through the delivery ... Show more

 • Promoted

Service Desk Analyst – Hospitality (1st Line IT, London)

WanstorGreater London, England, GB
Full-time

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team.The successful candidate will be responsible for responding to technical issues, maint... Show more

 • Promoted

IT Service Desk Analyst — Windows & Microsoft 365 Support

Sanderson Government & DefenceGreater London, England, GB
Full-time

Sanderson Government & Defence is seeking a Service Desk Support Analyst to provide first- and second-line technical support across the organisation.You will troubleshoot Windows 10/11, Microsoft 3... Show more

 • Promoted

Service Desk Team Lead — Hybrid IT Leadership

Totum PartnersGreater London, England, GB
Full-time

Totum Partners, a leading law firm in London, is seeking a Service Desk Team Lead.This role invites an experienced Service Desk professional to lead a team and enhance IT service delivery within a ... Show more

 • Promoted

IT Service Desk Analyst

School ResultGreater London, England, GB
Full-time +1

IT Service Desk Analyst – £41,500–£45,294/yr | Permanent | City of Westminster | UK Export Finance.UK Export Finance (UKEF) is hiring an.Digital, Data and Technology Division.Civil Service pension ... Show more

 • Promoted

IT Service Desk Analyst

HexcelDuxford, England, GB
Full-time

IT Service Desk Analyst – Duxford, UK.Hexcel, an industry leader in advanced composite materials, is seeking an IT Service Desk Analyst to join our high‑performing IT Service team in Duxford, UK.Th... Show more

 • Promoted

Service Desk Analyst (Trading Environment)

Consortia GroupGreater London, England, GB
Full-time

When you spot an issue on the trading floor, do you want to be the one everyone turns to, especially when the pressure is on and the stakes couldn’t be higher? If you thrive on the energy of live s... Show more