Recoveries Associate

Let us tell you about the role

Were excited to offer a new opportunity to join our Dealer Recoveries team in Cardiff. Youll take ownership of a dedicated region and a portfolio of key dealer and broker accounts using your judgement commercial awareness and relationship-building skills to manage cases and deliver positive outcomes.

This is not a high-volume call centre or dialler-based role. Instead youll work autonomously taking a consultative approach to managing your portfolio building trusted relationships and influencing outcomes through effective negotiation and collaboration.

Youll play a key role in maximising recoveries while balancing customer dealer and business needs with the freedom to make informed decisions and take ownership of your accounts from start to finish.

What will your day look like

• Manage a portfolio of dealer and broker accounts working collaboratively to recover outstanding balances and minimise potential losses
• Build and maintain strong relationships with Dealers Brokers and Field teams becoming a trusted point of contact within your region
• Use your judgement to assess complex cases where standard collection activities have been exhausted and recommend the most appropriate next steps
• Work closely with Account Managers and wider business stakeholders to ensure a joined-up customer-focused approach
• Identify trends and patterns within account activity proactively managing risks and escalating concerns where appropriate
• Produce regular weekly and monthly MI providing clear insights into cash recovery performance portfolio activity and key outcomes
• Take ownership of your portfolio prioritising activity effectively and managing your workload independently

What do we expect from you

• Experience in collections complaints handling account management or another customer-facing role would be beneficial
• Strong negotiation and influencing skills with the ability to achieve positive outcomes while maintaining relationships
• A consultative approach able to build credibility and trust with a range of stakeholders
• Confidence in making decisions and managing your own workload with a high degree of autonomy
• A genuine customer-first mindset balancing commercial outcomes with fair customer treatment
• Resilient and adaptable comfortable handling challenging conversations and navigating complex situations

What can you expect from us

• Hybrid working policy (2 days onsite in our central Cardiff office and 3 days at home)
• Competitive salary and a great range of core benefits including; annual bonus 10% employer contribution pension private medical with BUPA and 38 days holiday (inc. bank holidays)
• A friendly and flexible culture the same as how we work with our customers
• A growing organisation that means theres lots of opportunities to progress
• A drive for continuous improvement which you will be empowered to get behind from day one

Still curious

Join us and well make the same promises to you as a colleague as we do to each of our customers. Were committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether youre pregnant or on family leave.

Please note: we have a thorough screening and referencing process which includes financial and criminal record checks

The Company

Were one of the largest lenders in the UK used car finance market. Weve specialised in motor finance for over 40 years and are recognised as one of the best car finance providers in the industry.

Were part of the Aldermore Group which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance and savings options.

Behaviour Framework

Our behavioural framework underpins our purpose and strategic drivers as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions Relationships That Last and Progressive Platform) outline what we need to do to succeed our behaviours guide us in your second interview well ask you to talk through some examples where youve demonstrated these behaviours in your previous roles.

Our behavioural framework underpins our purpose and strategic drivers as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions Relationships That Last and Progressive Platform) outline what we need to do to succeed our behaviours guide us in your second interview well ask you to talk through some examples where youve demonstrated these behaviours in your previous roles.

Our Benefits

MotoNovo Finance offers competitive remuneration packages and one of the best benefits packages in Wales. When you choose to build your career with MotoNovo Finance we choose to invest in you.

• Hybrid Working
• Your Company Benefits Aviva Digital GP
• Bus And Tram Benefit
• Employee Assistance Programme
• Eyecare Voucher & Display Screens/Desk
• Set-Up
• Flu Jab Vouchers
• Group Income Protection
• Life Assurance
• Metrolink Annual Pass & Clipper Ticket
• Microsoft Discounts
• Private Medical Insurance
• Shopping Discounts
• Toothfairy
• Your Workplace Pension
• Benefits You Can Choose
• Critical Illness
• Cycle To Work
• Dental Insurance
• Give As You Earn
• Government Tax-Free Childcare Scheme
• Octopus Electric Vehicles
• Save Our Planet
• Season Ticket Loan
• Spouse Or Partner Life Assurance
• Technology
• Wearable Technology
• Wellbeing App
• Will Writing

Documents

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 30001 - 35000