Planner, Conferences One-on-One Meetings

The Conference Planner/One-on-One Meetings serves as the primary owner of Gartners Analyst One-on-One meeting program delivering a seamless and high-quality experience for conference attendees. This role is responsible for end-to-end coordination of Analyst engagements including scheduling calendar management stakeholder alignment and customer care ensuring a best-in-class attendee experience.

This position primarily supports the EMEA conference portfolio with flexibility to assist across other regions as needed.

Key Responsibilities

• Own and manage the end-to-end Analyst One-on-One booking process across assigned conferences
• Deliver an exceptional attendee experience for all clients engaging in Analyst meetings
• Configure and manage the online scheduling platform ensuring agendas are accurate and aligned with program and content teams
• Conduct ongoing capacity planning to optimize Analyst availability and utilization
• Partner with Conference Operations to plan and manage space requirements for One-on-One sessions
• Manage shared mailboxes ensuring timely and professional responses to all internal and external inquiries
• Collaborate with Gartner Research to ensure all bookings are aligned with client needs and Analyst expertise
• Travel to onsite conferences to manage the scheduling desk attendee check-in and live meeting coordination
• Act as the primary point of contact for Analyst care both pre-conference and onsite
• Build strong relationships with internal stakeholders and external clients providing guidance and training on scheduling tools and processes
• Communicate effectively across stakeholders to ensure alignment and smooth program execution
• Support the production of Analyst bio materials in partnership with Marketing and Communications
• Conduct post-conference reporting and analysis to drive continuous improvement
• Ensure adherence to financial and expense management guidelines
  

Expected Outcomes

• Delivery of a seamless high-quality client experience
• Strong attendee satisfaction and retention
• Efficient and scalable global processes across conferences
• Effective collaboration with internal teams and external partners
• Achievement of operational and financial targets
• Timely response and resolution of all stakeholder queries

Key Relationships
Internal Stakeholders:
Conference Production (Logistics Content CES BTI Program Management) Sales Service and other business units

External Stakeholders:
Conference attendees and regional conference partners

Professional Experience:

Between 1-3 years working in a corporate or professional services environment
Strong organizational stakeholder management and customer service skills preferred

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Job Requisition ID:111267

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Employment Type : Full-Time
Experience: years
Vacancy: 1