Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Field-based: Work is conducted on-site at customer locations.Whats in it for you
Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth service profitability and operational excellence.
The ideal candidate will bring proven leadership experience from the Transport Refrigeration automotive or rental industry with a track record of developing high-performing teams and delivering outstanding customer service.
What you will do
& Commercial Performance
Drive service revenue growth through strategic planning commercial initiatives and continuous improvement of the customer offering
Develop and implement pricing strategies service packages and value-add propositions to maximize profitability
Monitor financial performance analyzing service line KPIs cost structures and revenue trends
Identify new revenue opportunities including service contracts maintenance programs and aftersales solutions
2. Operational Leadership
Lead and manage service operations to ensure efficiency consistency and high-quality delivery
Oversee service scheduling depot performance and turnaround times
Ensure compliance with safety legal and industry standards across all service activities
Drive operational improvements that reduce costs improve workflow and increase customer satisfaction
3. Team Management & Development
Lead motivate and develop service teams including Regional Managers Service Centre Managers Technicians Supervisors and support staff
Establish performance objectives conduct regular reviews and build strong succession pipelines
Foster a culture of continuous improvement accountability and customer focus
4. Customer Experience & Relationship Management
Ensure exceptional service delivery for all customers resolving escalated issues with professionalism and urgency
Build strong relationships with key clients rental partners suppliers and OEMs
Implement customer service standards and feedback loops to enhance retention and satisfaction
5. Strategic Planning
Contribute to company-wide planning and budgeting processes
Forecast service revenue resource needs and capital expenditure for service operations
Support new service product development and market expansion initiatives
What you will bring
Proven leadership experience at senior manager or director level
Proven leadership experience in the truck automotive or related service industry is mandatory
Strong commercial acumen with a track record of driving revenue and profitability
Experience managing service centers technical teams or multi-site operations
Excellent understanding of workshop operations fleet maintenance or rental service processes
Ability to influence at all levels and lead teams through change
Strong problem-solving communication and stakeholder management skills
Strong analytical and reporting capability including use of KPIs and performance metrics
Relevant experience in Business Engineering Automotive Management or a related field
Relevant industry certifications or qualifications advantageous
Visit our website: Thermo King UK
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.
Required Experience:
Director
Service Director • Tamworth, England, UK
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