The Role
Understand and build effective and efficient schedules around our clients andCare Professionals.
Ensure schedules are preparedconsideringtravel time holidays training and last-minute cancellations.
Be responsive to changes in the schedule and liaise with relevant team members.
MatchCare Professionals to new clients in conjunction with clientservices team andarrange introductions.
Ensure client schedules are matched to their needs withthesameCare Professionalandthesame times each week where possible.
Develop excellent relationships with both clients andCare Professionals so bothcanenjoy positive experiences.
Work with therecruitment teamto ensure sufficient current and future staffing levels are met.
Work withtheCare Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client andCare Professionalinformation onto to the electronic scheduling system.
Confirm visits checking rate card traveland expenses ready for invoicing and payroll.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home InsteadsEquality Diversity and Equal OpportunitiesPolicy in respect of employment and service delivery.
Qualifications :
About you
We are looking for a full-time Scheduler to join our team based at our Oakham office.
This is an office-based role working essentially Monday to Friday with core hours of 9:00am to 5:00pm. Flexibility for occasional weekend and evening on-call work by prior arrangement will be necessary.
As a Scheduler you will play a key role in coordinating and managing schedules to ensure the smooth running of our operations. You will be part of our on-call rota which operates on a 1 week in 5 basis.
We are looking for someone who is:
Organised and able to prioritise tasks effectively
Confident communicating with clients and colleagues
Calm under pressure and able to solve problems quickly
Confident with computer systems and able to learn new software.
A reliable team player with excellent attention to detail
Additional Information :
EssentialCriteria
Experience of working in a scheduling role within a home care orotherrelevantenvironment.
Good working knowledge of IT systems with experience of Microsoft Office or GoogleSuite and CRM software with the ability to learn and adopt new technologies where appropriate.
Highly resilientandpositivewithexcellent communications skills.
Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
Team player with strong interpersonal skills with the ability to build rapport quickly.
Excellent attention to detail with the ability to multi-task.
Logical and analytical with the ability to work on own initiative and meet deadlines.
If youre looking for a varied role in a supportive team and enjoy working in a fast-paced environment wed love to hear from you.
Remote Work :
No
Employment Type :
Part-time
Scheduler • Oakham, England, UK
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