Medlock Square marks a bold new chapter in the evolution of the Etihad Campus a vibrant yearround destination for culture leisure and entertainment set alongside two global icons: the
Etihad Stadium home of Manchester City Football Club and the landmark
Coop Live arena.
Named after the River Medlock that runs beneath the site the development celebrates Manchesters industrial heritage while shaping its next era of citydefining experiences. Manchester is known worldwide for its sport music and entertainment and Medlock Square will build on that legacy creating a landmark home for exceptional shared moments and elevating the citys position as one of Europes most dynamic fastgrowing destinations.
At the heart of this new district will be an extraordinary food and beverage offer:
from relaxed coffee houses and allday dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences Medlock Square will deliver highquality hospitality all week long and across the events calendar.
About the role
As a Host you will be the first and last point of contact for our guests creating a warm confident and memorable welcome across our premium restaurant environments.
This is a role rooted in elevated lifestyle-led hospitality where every interaction contributes to the guest experience. You will help create a sense of arrival that feels personal seamless and effortless while ensuring guests are cared for throughout their visit.
Working closely with the Restaurant Management team and Front of House colleagues you will support reservations manage guest flow and ensure every guest receives exceptional service from the moment they arrive until they depart.
On matchdays and major events you will help deliver a high-volume VIP hospitality operation while maintaining the same attention to detail professionalism and guest focus expected within our premium venues.
You will be responsible for:
Guest Welcome & Experience
Provide a warm professional and engaging welcome to all guests creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs preferences and special occasions are recognised wherever possible.
Reservations & Guest Flow
Support the management of reservations seating plans waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.
Matchday & Event Operations
Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals queues and wayfinding while maintaining exceptional service standards in busy environments.
Standards & Presentation
Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised welcoming and guest-ready at all times.
Guest Communication
Respond professionally to guest enquiries requests and feedback escalating concerns where appropriate and always seeking positive outcomes for guests.
Skills Knowledge & Expertise
Essential - Previous experience in a host reception guest services or customer-facing hospitality role
- Passion for delivering exceptional guest experiences
- Excellent communication and interpersonal skills
- Confident professional and approachable manner
- Strong organisational skills and attention to detail
- Ability to remain calm and professional in busy service environments
- Flexible approach to working evenings weekends and event days
Desirable - Experience within premium luxury or lifestyle hospitality environments
- Experience using reservations systems such as SevenRooms OpenTable or similar
- Experience within restaurant hotel event or stadium hospitality operations
- Experience working with VIP guests and premium service environments
Why Join Us
- Private Medical Insurance (Vitality) including Virtual GP access and rewards
- Group Life Assurance 4x salary paid to your nominated beneficiary
- Birthday Day Off an extra day to celebrate
- Complimentary Meals on Shift breakfast lunch fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform including counselling support
- Employee Discounts Platform (Blackhawk) cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance plus bank holidays
- Career Development Opportunities with progression across the campus
Employment Type : Full-Time
Department / Functional Area: Hospitality
Experience: years
Vacancy: 1