Head of Events Operations (12 Months FTC)

When it comes to digital communities The Alliance is leading the way. Product marketing sales enablement product-led growth AI customer success CMOs you name it were home to thriving communities for them all.

With 70000 professionals part of our communities and a never-ending supply of content courses events and memberships we are a key part of all our members growth. Adding value authority and leadership through our events is a key driver of our incredible growth. We engage attendees speakers partners and members from the worlds largest companies and most exciting start-ups. Think TikTok Microsoft Peloton & Uber.

The Role

We are seeking an experienced Head of Events Operations to join us on a 12-month maternity cover taking ownership of the operational delivery of our global events portfolio.

Reporting directly to the COO you will play a key leadership role across the business overseeing the successful execution of in-person summits exhibitions awards executive dinners member events and bespoke training programmes.

This role combines strategic planning with hands-on delivery. You will lead a small team manage key supplier relationships drive operational excellence and continuously improve how we plan and execute events at scale.

Key Responsibilities

• Own Event Delivery: Lead the end-to-end operational delivery of The Alliances global events portfolio ensuring events are delivered on time within budget and aligned with business objectives.

• Lead the Team: Manage coach and develop the Events Operations team setting priorities allocating resources and ensuring consistent delivery across multiple concurrent projects.

• Operational Excellence: Oversee every aspect of event operations including venue sourcing logistics supplier management budgeting registration event technology compliance and onsite execution.

• Supplier Management: Build and maintain strong relationships with venues suppliers and partners negotiating contracts managing performance and delivering value while maintaining exceptional quality.

• Cross-functional Collaboration: Partner closely with Commercial Production Marketing and Membership teams to maximise event success support revenue opportunities and deliver outstanding attendee experiences.

• Continuous Improvement: Identify opportunities to improve processes systems and ways of working creating scalable operational frameworks that support future growth.

• Performance & Insights: Monitor event performance gather attendee feedback and implement improvements that strengthen operational efficiency and customer satisfaction.

• Risk & Compliance: Ensure all events are delivered safely and compliantly maintaining robust health & safety risk management and operational procedures before during and after every event.

Requirements

• Proven expertise in events delivery - proven measurable success in the management of high-impact events from international large conferences exhibitions summits or comparable B2B events.

• Previous experience managing and developing event teams.

• Strong commercial awareness with experience managing budgets and supplier negotiations.

• Proven ability to lead multiple complex projects simultaneously.

• Excellent stakeholder management and communication skills.

• Demonstrated experience improving processes systems and operational efficiency.

• Calm and confident decision-maker with strong problem-solving abilities.

• Experience using project management tools such as Asana or equivalent.

• Willingness to travel internationally and support occasional evening and weekend events

Being a startup things here move quickly. Youll be thrown last-minute curveballs and will need to be adaptable. We enjoy it. We need you to too

Contract Details

Salary: FTE per annum depending on experience.

Contract Length: 12 Months maternity cover (start date August/September 2026)

Location & Hybrid Working: This role is London-based due to the nature of our events. While we offer flexible hybrid working youll be expected to be in the office when prepping kits for key events.

Travel: International travel including regular trips to the US is required. Please ensure youre eligible to travel under the ESTA programme (or can otherwise obtain the appropriate travel authorisation).

Benefits

• Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday

• Enhanced Family Policies

• Private Medical Insurance

• Life Insurance: (4 x salary)

Wellbeing:

• On-demand therapy coaching & mental fitness via Oliva

• Heavily subsidised gym membership via Wellness Hub

• Cycle to work & Workplace Nursery schemes

• Early bird or night owl Our flexible hours policy allows you to structure your work for when your most productive

• Monthly Allowance via the thanksBen platform. 600 annually in year 1 and increasing with tenure.

Learning & Development:

• Personal L&D budget 500 annually in year 1 and increasing with tenure

• Volunteer & L&D Days: 4 days a year (one per quarter) for you to dedicate to either L&D or Charity or Volunteer activities.

• Team Trainings and development

New tech gear: Laptop screen mouse keyboard. We got you covered.

Company social events

Community and Inclusion
We are committed to creating a workplace that is free from discrimination and bias and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.

If youre worried you dont quite hit all the requirements weve listed dont let that hold you back from submitting your application! Unique backgrounds experiences and perspectives are essential for our ability to innovate and grow so if you think youd be a great fit then wed love to hear from you.

We are The Alliance - in more ways than one.

Required Experience:

Director

Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1
Monthly Salary Salary: 45 - 52