Job Title: Estimator & Order Processor
Location: Witham Essex
About the Role
Purpose
As an important member of the sales support team you will be responsible for preparing quotations and
processing orders for both new and existing customers in a busy fast-paced environment. The role involves
supporting trade customers and internal sales teams while delivering excellent communication and customer
service throughout the process.
Key Responsibilities
Process quotations and orders accurately and efficiently
Provide technical support and product knowledge to customers and colleagues when required
Prepare and annotate documentation before production
Amend customer quotations and orders as needed
Liaise with customers and suppliers regarding queries technical advice and order updates
Follow up on outstanding order confirmations
Respond promptly to incoming enquiries and customer requests
Maintain regular communication with customers to build strong working relationships and keep them
informed throughout the process
Update schedules and spreadsheets on a daily basis
Work towards achieving individual and team targets
Ensure all quotations are prepared professionally and accurately
Follow up with customers regarding updates and ongoing enquiries
About the Candidate
Skills & Experience
Experience with aluminium windows and doors or estimating software such as LogiKal or V6
Strong organisational skills with excellent attention to detail and accuracy
Excellent written and verbal communication skills with a professional approach
Ability to work independently and as part of a team in a fast-paced environment
Proficient in Microsoft Office applications
Strong customer service skills
Friendly polite and positive attitude at all times
Willingness to learn new products and technical information
Self-motivated and proactive
Desirable Skills & Knowledge
Knowledge of aluminium products and glazing systems
Previous experience within the fenestration industry
Ability to interpret customer surveys drawings plans and section drawings related to aluminium glazing
systems
Estimator and Order Processor • Witham, England, UK
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