Voids Service Manager

Job title:

Voids Service Manager

Managed by:

Head of Housing Repairs and Maintenance

Responsible for:

Trade Managers

Responsive Repairs Managers

Trade Supervisors

Responsive Repairs Supervisors

Surveyors

Multi trade operatives

Senior Repair Co-ordinators

Repairs Co-ordinators

Technical Support Officers

Directorate:

Growth & Regeneration

Service area:

Housing Repairs and Maintenance

1. Job-specific

To provide strong leadership to achieve measurable continuous improvement and value for money for residents & customers of the void service.

In the provision of service delivery to actively engage in and promote the one council strategy in line with political and strategic leadership.

To lead manage and be accountable for the void service to include timely & effective communication to a wide range of stakeholders.

To deliver service improvements and efficiencies resulting in compliance customer excellence best practise and commercial activity.

Core

1. To provide confident leadership and clear management to ensure effective operational delivery of agreed void service objectives.

1. Lead teams to deliver repairs to our empty homes to required relet standard and to meet outcomes required in Housing Investment Plans and legal / regulatory standards.

1. Drive standards and performance of the service to ensure modern approaches to investment and improvements seeking best practice quality value and a focus on our customer experience and outcomes.

1. Create & develop opportunity & diversity within the team to enable succession planning and improved representation of the communities we serve.

1. Workforce planning /requirements from entry level up for continual development of the team to ensure it follows best practice that staff are recruited retained and able to develop their skills and careers.

1. Manage and forecast capital and revenue budgets accurately to ensure value for money with clear records on how costs are managed

1. Lead develop & performance manage our internal workforce to deliver to expectation & innovation in service delivery.

1. Excellent communication skills and able to drive forward service improvements utilising modern technology and adaptive methods of working

1. Focusing on the customer
2. Develops and embeds a culture that puts achieving outcomes for citizens and customers at the heart of what we do.

1. Leading one organisation
2. Works to create unity and coherence in service delivery working closely with the whole landlord service and across all council departments.

1. Managing the political and stakeholder environment

Manages a complex stakeholder environment to get results engaging and reporting to the cabinet member for housing.

1. Delivering results
2. Connects delivery on short-term objectives with progress towards long term outcomes.

Managing resources

1. Makes optimal use of radically limited resources and manages all finance and budgets to meet performance targets driving value quality and innovation.

1. Building winning teams
2. Gets the very best from their people developing careers and skills

1. Collaborative working
2. Gets results through partnerships.

1. Communication and reputation management
2. Is an ambassador for the service and the Council.

1. Driving improvement & progress
2. Is an active source of expertise and innovation.

1. Promoting diversity
2. Understands the value of diversity and models good practice.