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Adverity
Senior Professional Services ConsultantAdverity • London, England, UK
Senior Professional Services Consultant

Senior Professional Services Consultant

Adverity • London, England, UK
30+ days ago
Job type
  • Full-time
Job description
Description

We are looking for a strategic and customer-focused Senior Professional Services Consultant who combines strong relationship-building skills with a consultative solutions-driven this role you will act as a trusted partner to our customers guiding them through implementation adoption and long-term growth on our platform with a particular focus on our Enterprise accounts.

This is a full-time role based in London. We ask that you join us in the office 3 times per week as we value in-person collaboration and see real benefit in the connections and teamwork it creates.

Some of the things youll work on:

  • Serving as a strategic day-to-day partner for customers offering expert guidance on product functionality and addressing solution-related needs as they evolve.
  • Leading the scoping and delivery of client-specific requirements demoing tailored solutions and providing hands-on training or technical implementation to ensure successful platform adoption.
  • Taking a consultative approach to guide customers in getting the most value from our platform with the goal of driving adoption retention and overall growth of our customer base.
  • Gauging customers levels of engagement with the company and feeding back to other teams on product and service improvements.
  • Acting as our role model in championing a shift towards customer success and growth particularly for our Enterprise accounts.
  • Partnering with customers on both short- and long-term initiatives and supporting our Account Management team in identifying and executing upsell opportunities.
  • Guiding customer escalations both within our team and with external partners.

Were excited if you have:

  • Relevant work experience preferably in a SaaS company in a similar role (professional services implementation customer success etc.) or in a media agency.
  • Experience working with Enterprise accounts; experience in digital marketing is a big plus.
  • Experience in a scale-up environment where we move quickly and wear many hats.
  • Strong IT affinity along with an analytical and problem-solving mindset.
  • A client-oriented personality team spirit and an empathetic positive attitude with a genuine desire to help our customers reach their goals.
  • Excellent organisational and communication skills with strong time-management abilities.

Why youll love it here:

  • Flexible working hours and home office (2x per week)
  • Internal shares programme (EDPP)
  • Regular team events
  • Modern and stylish office in the heart of London
  • Sustainable merch for all employees
  • Adverity Social Responsibility Days (2 days paid off)
  • Pension scheme
  • 25 days annual leave (excluding UK public holidays)
  • Private health insurance
  • Cycle to Work scheme

Are you ready to apply

Apply now if you are ready to revolutionise the way businesses work with marketing data.

We look forward to meeting you!


Required Experience:

Senior IC


Employment Type : Contract
Experience: years
Vacancy: 1
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Senior Professional Services Consultant • London, England, UK

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