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Bath Spa University
IT Service Desk AnalystBath Spa University • Bath, England, UK
IT Service Desk Analyst

IT Service Desk Analyst

Bath Spa University • Bath, England, UK
27 days ago
Job type
  • Full-time
Job description
We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team. The Universitys endpoint environment comprises approximately 50% Apple and 50% PC platforms.

About the Role


Within this role you will provide first-line support for hardware and software issues ensuring a high standard of service delivery. You will be the routine contact point for IT support troubleshooting and resolving straightforward issues while escalating complex cases as needed. Responsibilities include documenting service requests assisting with diagnostics testing solutions and maintaining IT systems. Youll collaborate with wider IT teams contribute to the IT support knowledge base and support staff with digital technologies.

About You


  • A patient empathetic and customer-focused approach to first-line problem-solving.
  • Strong communication skills (verbal and written) including the ability to explain technical issues to non-technical users.
  • Willingness to learn and adapt to new technologies policies and procedures.
  • Experience of supporting Windows macOS mobile Office 365 and Adobe Creative Cloud apps.
  • Experience in an IT support role in a high-volume public-sector environment.
  • Knowledge of working with Service Desk systems (remote access Active Directory Microsoft 365 ticketing systems Entra).
  • Understanding of security best practices (MFA OTP data protection device security).
  • iTIL Foundation certification and/or experience in an ITIL environment and/or CompTIA A.
For further information on the essential and desirable skills were looking for please refer to the attached Job Description.


Additional Information


Salary Grade - Starting from 29588 rising to 33002 per annum

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range unless there are exceptional circumstances.

Please note that as of April 2024 there has been a change in the UKs sponsorship threshold. Regrettably as the salary for this role falls beneath this you will not be eligible for sponsorship therefore your application will automatically be rejected.

Staff Benefits

We offer a wide range of great benefits at BSU including
  • Generous pension scheme (Local Government Pension Scheme/Teachers Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life post-retirement
  • Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: friendly policies including hybrid working flexible work environment on-site nursery and a sector-leading enhanced maternity scheme
  • Employee Assistance Programme which offers access to on-demand GP appointments wellbeing support and advice and access to counselling
  • Transport schemes including Electric Vehicle Scheme and Cycle to Work
  • Wide range of discounts and financial benefits accessed through and easy-to-use app
For further details about all our staff benefits have a look at our rewards page: reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.


Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
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IT Service Desk Analyst • Bath, England, UK

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