We are seeking a proactive and detail-oriented L2 Production Support Specialist to ensure the stability reliability and performance of critical production systems. The candidate will provide second-level support resolve incidents manage user queries and collaborate with cross-functional teams to maintain application uptime and service Support & Incident Management
Provide L2 support for production applications ensuring minimal and resolve incidents service requests and production issues within defined root cause analysis (RCA) and implement preventive on incident prioritization escalation and resolution via & Alerts Handling
Monitor system health using tools like ITRS (Gateway) or equivalent monitoring to alerts analyze logs and take appropriate corrective proactive monitoring and issue prevention.
Database & Backend Support
Write and execute complex SQL queries to investigate and resolve data-related data validation troubleshooting and fixes in Oracle database-related activities like performance tuning (basic level preferred).Unix/Linux Support
Execute and troubleshoot issues using Unix/Linux commands and shell application logs and system logs to identify jobs processes and batch & Business Support
Handle user queries and requests efficiently with high customer updates on incidents and tickets to functional and technical support to business Management
Work with ServiceNow for ticket handling (incident problem change management).
Maintain accurate documentation for issues resolutions and processes.
Participate in change management and release activities.
Key Skills Required
Technical Skills
Strong knowledge of
SQL (advanced queries joins indexing concepts)
Oracle Database
Unix/Linux (shell scripting commands log analysis)
Experience with monitoring tools like ITRS (preferred) or similar monitoring solutions
Familiarity with ServiceNow or other ITSM tools
Understanding of Batch processing scheduling tools (Autosys/Control-M optional)
Required Experience:
IC
L2 Production Support Specialist – Middleware & Application Support • London, England, UK
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