Admin officer - Teesside Court

Job Description

Job Title: Administrative Officer (AO) - Customer Service
Location: Middlesbrough

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Pay: £12.86 per hour

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Temporary assignment until January 2027 however high chance of extension

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Must have valid right to work and be able to pass a DBS

Our Client, a reputable government organisation, is hiring for a dedicated Administrative Officer to support HMCTS services in Middlesbrough.

What you'll be doing:
\n * Undertaking all administrative tasks to prepare for, facilitate, and conclude various hearings.
\n * Providing users and stakeholders with support through face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
\n * Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive clear, specific information.
\n * Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems accordingly.
\n * Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
\n * Processing work in line with standard operating procedures to meet performance and service standards.
\n * Managing case files with accurate data entry, secure information handling, and compliance with retention policies.
\n * Handling jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
\n * Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
\n * Providing judicial support, including diary management and administrative assistance.
\n * Supporting enforcement activities like financial assessments, fine collection, and generating basic reports.
\n * Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:
\n * Strong organisational skills with attention to detail.
\n * Excellent communication skills, both face-to-face and over the phone.
\n * Ability to handle sensitive information with confidentiality.
\n * Proactive approach to problem-solving and risk management.
\n * Familiarity with standard operating procedures and data management.
\n * Ability to work effectively within a team and adapt to changing priorities.

Additional information:
\n * No specific formal qualifications are required, but a background in administrative support or customer service is beneficial.
\n * Experience with case management or court-related environments is desirable.
\n * A commitment to delivering high-quality service in a busy environment is essential.

\n Join our client's team and contribute to a vital public service, supporting justice and community safety. If you're organised, empathetic, and eager to make a difference, we want to hear from you!

Apply now to become part of a dedicated team delivering essential judicial support.

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.