Sr. Director Localization (Learning and Operations)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Role Summary:

As a Senior Director Localization (Learning & Operations) you serve as the critical link between our proven U.S. operational models and the specific regulatory and cultural requirements of our new international markets (Europe Asia). You are responsible for the end-to-end adaptation of training materials knowledge bases and operational playbooks. You will work closely with local Master Driving Instructors and product teams to ensure that our global operational standards translate into high-fidelity locally compliant and effective learning experiences.

Key Responsibilities:

• Content Adaptation & Localization: Audit US based training materials IKBs and playbooks. Balance content reuse with necessary redesign to ensure materials are culturally relevant and accurate for local road infrastructure signage and driving behaviors.

• Regulatory Alignment: Partner with geo-specific Master Driving Instructors to ensure all procedures and training scenarios strictly adhere to local highway codes traffic laws and regional safety mandates.

• Collaborative Redlining: Translate expert feedback and redlines into clear actionable updates within our content management systems.

• Cross-Functional Liaison: Act as the strategic bridge between global product teams U.S.-based operations and local in-country experts. Facilitate a frictionless accelerated review and approval cycle.

• Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure all learning tools are optimized for local language iconography and usability.

Required Qualifications:

• Experience: 5 years in Learning Experience Design Technical Writing or Localization/Translation QA preferably within a highly regulated or technical field (e.g. AV Automotive Logistics).

• Strategic Adaptability: Proven ability to manage multiple content streams hit aggressive launch timelines and adapt rapidly to changing regulatory requirements.

• Detail Orientation: Elite editorial skills; ability to refine documentation for absolute linguistic clarity and technical accuracy.

• Communication: Excellent interpersonal skills with the ability to bridge operational gaps between global teams and local stakeholders.

• Technical Literacy: Proficiency with collaborative editing platforms Google Workspace and content management systems.

Preferred Qualifications:

• Deep understanding of the regulatory landscape for the target region (e.g. EU road safety standards).

• Experience in a high-growth startup environment particularly in supporting international market entry.

• Familiarity with translation workflows and managing bilingual documentation lifecycles.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Exec

Employment Type : Full Time
Experience: years
Vacancy: 1