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Service Care Solutions
Customer Service Agent (Repairs)Service Care Solutions • Ashford, ENG, GB
Customer Service Agent (Repairs)

Customer Service Agent (Repairs)

Service Care Solutions • Ashford, ENG, GB
26 days ago
Job type
  • Full-time
Job description

Job Description

Customer Service Agent (Repairs)\n
\n Ashford\n
£16.67 LTD per hour\n
\n Full Time | Temporary\n
\nService Care Solutions are currently recruiting for a Customer Service Agent (Repairs) to join a busy Housing Repairs team with a Local Authority in Ashford.\n
\nThis is an excellent opportunity for someone with strong customer service and administration experience, ideally within social housing or repairs, who enjoys working in a fast-paced environment.\n
\n
Key Responsibilities
\n
\n• Raising and scheduling responsive repairs\n
\n • Processing repair requests via phone, email and online systems\n
\n • Liaising with contractors and operatives\n
\n • Updating housing management systems accurately\n
\n • Providing excellent customer service to tenants and internal stakeholders\n
\n • Managing work in progress and ensuring repairs meet KPI targets\n
\n • Supporting invoicing and other administrative duties when required\n
\n
\n
Requirements
\n
\n✔ Previous experience within housing repairs, customer service or repairs administration\n
\n ✔ Experience scheduling repairs or working within a repairs team\n
\n ✔ Strong telephone and communication skills\n
\n ✔ Excellent IT skills including Microsoft Office\n
\n ✔ Ability to prioritise a busy workload and work to deadlines\n
\n ✔ Social housing experience is highly desirable\n
\n
\nIf you're interested or know someone suitable, apply today or get in touch!\n
\n \n
\n 01772 208966
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Customer Service Agent (Repairs) • Ashford, ENG, GB

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