Customer Service Advisor - Bespoke & PA Support

Job Title: Customer Service Advisor - Bespoke & PA Support

Location: Wrexham

Salary: Starting salary of £26,368 per annum

Job Type: Permanent, Full Time

Working Hours: Full-time - 39.5 hours per week, 1 in 4 weekends required, Weekend working is balanced with a weekday off, so you'll only ever work 5 days per week

Looking for a role that's fast-paced, people-focused, and genuinely interesting?

If you enjoy helping customers, solving problems, and learning new skills, this could be your next step.

We're a growing, award-winning business delivering outstanding customer experiences across voice, digital messaging, and written channels for brands of all sizes. From humble beginnings over 20 years ago to a 1,000-strong international team across our headquarters in Wrexham and our US office in Atlanta, we're proud of how far we've come - and even more excited about what's next.

The role:

As part of our Bespoke & PA Support team, you'll play a key role in supporting customers throughout their journey while delivering exceptional service across a variety of clients and sectors.

During the interview process, we'll explore your strengths and interests and determine which of our Bespoke Customer Teams is the best fit for you. This could include supporting customers on behalf of a leading manufacturer of boilers, heat pumps, and heating systems, or working within one of our other bespoke client accounts delivering personalised customer support.

Whichever team you join, you'll receive full training and ongoing support to help you build the knowledge and confidence needed to succeed.

As your training progresses, you'll also begin supporting our telephone answering services, handling calls and enquiries across a variety of sectors including Property, Legal, Healthcare, and Finance.

You'll work across telephone, live chat, messaging platforms, and ticketing systems, helping customers with enquiries, resolving issues, arranging appointments, taking messages, and ensuring every interaction leaves a positive impression.

Using our bespoke in-house systems, you'll become a trusted point of contact for customers and callers, confidently managing enquiries, recording information accurately, and ensuring the right actions are taken every time.

What you'll be doing:

• Being the friendly first point of contact for customer enquiries
• Supporting customers throughout their end-to-end journey
• Delivering personalised support on behalf of a range of client accounts
• Assisting customers across telephone, live chat, messaging platforms, and ticketing systems
• Supporting customers with product, service, and account-related enquiries
• Resolving queries efficiently or directing customers to the appropriate team when needed
• Arranging appointments, taking messages, and following client-specific processes
• Building positive relationships and creating memorable customer experiences
• Accurately recording customer information and updating internal systems
• Working closely with colleagues to deliver outstanding service across multiple teams and sectors

What we're looking for:

• Previous customer service or customer-facing experience
• A confident, friendly communicator who genuinely enjoys helping people
• A positive attitude and willingness to learn new skills
• Strong organisational skills and the ability to multitask in a busy environment
• A proactive approach with the confidence to take ownership of customer enquiries
• Excellent attention to detail and accuracy when handling information
• Strong team spirit and willingness to support across different areas
• An interest in learning new products, services, and systems (full training provided)

What you'll gain:

• Full training and ongoing development
• Experience supporting a variety of clients and industries
• Opportunities to build customer service, communication, and problem-solving skills
• Exposure to multiple channels including phone, live chat, messaging, and ticketing systems
• A supportive and collaborative team environment
• The chance to grow your career within an award-winning, expanding business

What you'll get:

• Starting salary of £26,368 per annum
• 33 days holiday, increasing with service
• Full training and real career progression opportunities
• Mental health and wellbeing support, including 24/7 doctor access
• Subsidised meals and free on-site gym
• Fun, social culture with regular events and celebrations

We want to hire the whole version of you:

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!

Please click APPLY to be redirected to our website to complete your application for this role.

Candidates with experience of; Customer Service Representative, Customer Support Advisor, Client Service, Customer Service Consultant, Customer Service Administrator, Business Support, Client Services Advisor, may all be considered.