IT Business Systems & Solutions Manager

COME AND JOIN US . . .

We are currently seeking astrategic collaborative and commercially mindedIT Business Systems & Solutions Managerto join our IT team.

This is a newly created leadership role that places a strong emphasis on delivering business outcomes through technology rather than purely technical delivery. It presents an exciting opportunity to shape the future direction of business systems and solutions across our business drive continuous improvement and maximise the value from technology investments.

As IT Business Systems & Solutions Manager youll lead the management optimisation and continuous improvement of our business applications solution delivery capability and data and analytics function. Operating at the intersection of technology business operations and data-driven insight youll play a pivotal role in driving business efficiency enabling informed decision making and delivering strategic value across the business.

Reporting to and working closely with our Director of IT youll act as a trusted business partner to stakeholders across Gleneagles and the wider group serving as the bridge between business needs and technology solutions. Youll ensure our systems applications processes and data capabilities are aligned with business objectives supporting operational excellence growth innovation and informed decision making.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel Leisure for their 2025 Worlds Best Awards everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Leading our Business Systems Solutions Delivery and Data capabilities while leveraging strategic supplier and technology partner relationships to successfully deliver business outcomes
• Partnering with our IT Operations and Service Delivery Manager to ensure smooth operations support and user satisfaction across business systems and applications
• Accountable for the performance availability security and continuous improvement of business-critical applications youll ensure they remain aligned with business requirements and strategic objectives
• Managing business systems projects and change initiatives from ideation through planning testing and implementation
• Identifying opportunities to introduce new technologies automation and AI enabled solutions
• Providing leadership to our Data Engineer and strategic partners developing reporting analytics and data capabilities that support informed decision making across the business
• Building strong relationships with stakeholders across the business to understand their needs translating requirements into effective high-quality solutions
• Acting as a trusted technical business partner providing expert guidance and support for business applications systems and processes
• Collaborating with business leaders and external vendors to identify opportunities define priorities and successfully deliver new systems integrations and enhancements
• Driving continuous improvement by aligning technology solutions with business objectives to maximise value efficiency and user experience
• Managing project scope timelines risks and deliverables to ensure successful delivery
• Providing leadership and escalation support for complex business application and integration issues
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You hold an accredited IT qualification (Degree in Information Technology Computer Science Business Information Systems) or related discipline and experience with fantastic experience leading technical functions projects or teams
• With a strong knowledge of business applications systems and data reporting you have proven success in delivering technology projects and business outcomes
• Skilled in managing third-party suppliers and technology partners you know exactly how to build effective and collaborative relationships to ensure high-quality service delivery contract compliance performance optimisation and the successful implementation of technology solutions that support organisational objectives
• Your technical expertise and problem-solving capabilities are exceptional with an outstanding ability to diagnose complex system issues implement effective solutions and provide high-quality support to business users
• Experienced in delivering system enhancements optimising SaaS platforms and managing third-party suppliers youre adept in managing successful business transformation initiatives
• Adept in your understanding of data architecture system integrations automation technologies you drive efficient and scalable business processes with strong commercial awareness and business acumen
• You have outstanding project and programme management skills with the ability to prioritise competing demands lead multiple workstreams simultaneously and deliver results in a fast-paced environment
• Translating complex business requirements into practical value-driven technology solutions is second nature to you supported by excellent communication influencing and stakeholder management skills
• Youre experienced in evaluating designing and recommending innovative technology solutions that align with business needs enterprise architecture standards and long-term strategic objectives
• Highly proactive self-motivated and adaptable with the ability to work independently anticipate challenges you respond swiftly and effectively to evolving business priorities
• A successful leader you coach and develop technical and business-focused team members fostering a high-performance culture that drives collaboration continuous improvement and successful business outcomes
• A positive can-do attitude highly motivated passionate about your work and ensuring best in class for our people and guests
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

If you are our next IT Business Systems & Solutions Manager please forward your most recent CV to us today!

INDMP

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1