OSS Technician

Location:

Birmingham England United Kingdom

Job ID:

R0135838

Date Posted:

Company Name:

HITACHI ENERGY UK LIMITED

Profession (Job Category):

IT Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual fueling engagement performance and growth. By prioritizing wellbeing we build a workplace where personal and organizational success grow together.

In your role as an OSS Technician you will be responsible for delivering Desk Side Support to IT users specifically handling IT issues that require physical intervention.

Your duties will include aiding incident resolution by collaborating with various support teams and groups within the IT department. You will play a critical role serving as a representative of the IT organization acting as the interface between the customer and other IT functions.

This opportunity will be office-based in Birmingham (Alpha Tower) Monday - Friday 37 hours a week. We may also require you to support other locations like Stafford and Glasgow so the ability to travel will also be required when needed.

Please note that we are unable to sponsor individuals for employment visas now or in the future for this role.

How youll make an impact:

• Diagnoses and resolves IT-related issues effectively and efficiently.

• Ensures that computers are delivered in a ready-to-use condition for IT users.

• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.

• Manages the physical stock of devices and accessories including updates in the Configuration Management Database (CMDB).

• Conducts regular inventory checks for relevant hardware.

• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.

• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

• Identifies and reports potential risks that could impact the quality of OSS services.

• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.

• Performs routine checks of computer rooms including monitoring temperature air conditioning cabling and general functionality.

• Adheres to prescribed OSS governance which involves participating in meetings and following the escalation process among other responsibilities.

• Follows OSS procedures as outlined in the Runbook Standard Operating Procedures (SOPs) and knowledge articles.

Background:

• Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.

• Excellent communication skills both written and verbal including the ability to communicate effectively with both business and technical audiences in the local language and English.

• Proactive and solution-oriented mindset

• Demonstrates an ability to work independently and is self-driven

• Legal authorization to work in the applied location is required.

More about us:

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries flexible working hours professional development opportunities and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process. Ready to make an impact Apply now and join us to inspire the next era of sustainable energy!

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1