Bank Ward Administrator

Description

Bank Ward Administrator Administrator Spire Parkway Hospital Solihull Bank Ad-Hoc Shifts

We have an opportunity for a Ward Administrator to join their team of staff in the Admindepartment.

This is a bank role working on an as and when required basis you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Spire Parkway Hospital in Solihull West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care which is rated Outstanding. The report states Staff treated patients with compassion and kindness respected their privacy and dignity took account of their individual needs and helped them understand their conditions. They provided emotional support to patients families and carers.

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham Warwickshire and the West Midlands. This includes diagnostic services rehabilitation cutting-edge surgical procedures and excellence in specialist fields like orthopaedics womens health and cancer care. We have 51 bedrooms and five operating theatres.

Duties & Responsibilities (not limited to):

• To greet and provide a customer focused professional and effective service that exceeds expectations to all Patients Consultants and Visitors to the hospital.
• To deal with all telephone enquiries in an efficient and courteous manner.
• To inform insurance companies if extended length of stay is required.
• To keep insurance companies informed of emergency admissions.
• Report complaints or concerns to the Nurse in charge/shift leader.
• To be aware of discharge dates and times and ensure that the relevant departments i.e. Reception and Catering are informed when patient is leaving.
• Appointments given on discharge for treatment room and follow up.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patients notes.

What do you need to have

• Previous relevant experience in an administrative support role.
• Customer facing role
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Passion for customers
• Working collaboratively
• Have a systematic and organised approach to work
• Maintain complete confidentiality discretion and loyalty at all times

Benefits
Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave
Unsocial Enhancements dependent upon shift pattern worked (wont be applicable for all)
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smart spending discounts (in addition to Blue Light discounts) via Spire for You
Wellbeing Centre access via Spire for You
Free uniform
Free DBS
Full induction including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge support and guidance through your recruitment journey from Spires specialist Resourcing Team
We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave.

Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date:In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services.

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1