Healthcare Content Lead

Experience Without Limits. Come shape the future of brand experience.

At Jack Morton we create and build head-turning smile-inducing impact driving brand experiences. We exist to redefine what experiential can achieve helping clients unlock the full value of experiences.

That takes a team thats bold curious and acts as one - building on ideas pushing boundaries and showing up for each other. Here youll do your best work grow fast and collaborate across clients disciplines and global teams to bring new ideas to life.

This is a place where curiosity drives whats next boldness raises the bar and we win together. Where ownership is expected egos are left at the door and the work reflects the people behind it.

Experience without limits in your work your growth and your impact.

TheHealthcare content lead is responsible for leading the planning development and delivery of integrated content programmes and activations for our healthcare client deliverables. This role is both strategic and executional ensuring all content is effectively planned with the client produced to a high standard and delivered seamlessly across channels including live experiences booths and activations.

You will act as the central point of coordination across client internal teams and partner agencies ensuring content and assets are delivered on time on brief and aligned to programme objectives. While ensuring cross-functional alignment on the congress booth experience and attendee journey.

This role requires exceptional project management content expertise and client relationship skills along with the ability to lead and develop a high-performing content team.

Key Responsibilities

Content Planning & Strategy

• Partner with clients to develop and manage integrated content plans aligning to business goals campaign strategies and activation needs
• Translate client objectives into clear content deliverables/experiential touchpoints timelines and asset requirements
• Oversee the evolution of content plans across the lifecycle of a programme adapting to changing needs
• Ensure all content outputs are cohesive across channels including digital physical activations and experiential environments

Project & Programme Management

• Lead the end-to-end management of multiple complex content programmes from briefing through delivery
• Build and maintain detailed project plans timelines workflows and status reporting
• Ensure all content and assets are delivered on time on budget and to scope
• Proactively identify risks dependencies and bottlenecks implementing solutions to keep delivery on track
• Establish and optimize content production processes and workflows

Asset & Production Management

• Oversee the development tracking and delivery of all content assets from Jack ensuring quality and consistency
• Manage inputs and deliverables from external agencies and partners ensuring alignment to content plans and deadlines
• Coordinate asset production across formats including video digital print environmental and experiential assets
• Maintain clear asset governance version control and approval processes
• Ensure all materials are activation-ready (e.g. booths events installations)

Cross-Agency & Stakeholder Coordination

• Act as the central point of integration across multiple agencies ensuring seamless collaboration
• Align stakeholders on timelines deliverables and responsibilities
• Lead regular status meetings and communications across internal teams and external partners
• Resolve cross-team challenges and ensure accountability across all contributors

Client Relationship Management

• Build strong trusted relationships with clients becoming a go-to lead for content and delivery
• Facilitate content planning discussions providing proactive recommendations and solutions
• Clearly communicate programme status risks and opportunities
• Manage expectations including scope changes and out-of-scope requests with confidence and transparency
• Demonstrate a deep understanding of client objectives brand and audience needs

Content & Creative Oversight

• Ensure the quality consistency and integrity of all content deliverables
• Translate creative concepts into practical executable content plans and asset outputs
• Partner closely with creative strategy and production teams to bring ideas to life
• Identify opportunities for innovation in content formats storytelling and execution

Team Leadership & Development

• Lead and mentor a team of content producers and junior team members
• Set clear expectations provide ongoing feedback and support professional development
• Foster a culture of collaboration accountability and high performance
• Ensure the team is effectively resourced and supported across programmes

Qualifications & Experience

• Extensive experience delivering integrated content programmes within healthcare pharmaceutical or healthcare communications environments (ideally 6-8 years)
• Proven success managing complex content and experiential projects across multiple channels stakeholders and agency partners
• Strong client leadership skills with the ability to build trusted relationships and provide strategic counsel
• Experience leading and developing high-performing teams while driving collaboration across disciplines
• Deep understanding of healthcare communications congresses and content development within regulated environments

Key Skills & Competencies

• Project & Content Management Excellence: Strong experience managing complex multi-channel content programmes
• Client & Communication Skills: clear proactive and solution-oriented communicator who can manage multiple stakeholders across senior client and agency teams
• Collaboration & Leadership: Proven ability to lead cross-functional and cross-agency teams
• Strategic & Commercial Awareness: Understands how content drives client business outcomes and brand impact

Success Measures

• Consistently delivers high-quality content programmes and congress experiences that achieve client objectives and receive positive client feedback
• Builds trusted senior-level client relationships becoming a recognised strategic partner and primary point of contact for content delivery
• Contributes to account growth through proactive identification of opportunities increased client engagement and expansion of programme scope
• Enables seamless collaboration across internal teams and partner agencies ensuring integrated efficient delivery and shared accountability
• Is recognised as a subject matter expert in healthcare content and experience design providing strategic guidance that influences client decision-making
• Maintains excellent delivery performance with programmes completed on time on budget and to the highest quality standards

Why Join Jack Morton

• Be part of a leading insight-driven healthcare communications agency
• Work at the cutting edge of science creativity and strategy
• Partner with some of the worlds most innovative healthcare brands
• Shape work that makes a meaningful difference to patients and healthcare systems
• Join a collaborative ambitious culture that values bold thinking and continuous learning

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Employment Type : Full Time
Experience: years
Vacancy: 1