Consumer Experience Executive (Placemaking & Activations)

WE ARE LANDSEC

Weidentifyand shape places that create opportunity enhance quality of life and bring joy to the people connected to them.

This is howwevecreated the UKs leading portfolio of urban places and one of the largest real estate companies in Europe.

Our 10 billion portfolio is built around premium workplaces the countrys pre-eminent retail platform and a residential pipeline that will redefine urban life.

Wevehoned this ability over 80 years. Spotting the opportunities building the partnerships and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

LOCATION

Located at80VS Victoria Street London howeverto travel to sites when needed. Expected office days are 3 4 days.

THE ROLE

• Supportthe development and delivery ofconsumer experience initiativesacross retail destinationsensuring alignment with brandoperationscommercial and consumerobjectives.

• Analyseconsumerdata behaviouralinsightsand performancemetrics translating findings intoclear recommendationsand actions that improve experience.

• Contribute to the delivery of projects (e.g. placemakingandactivations) supporting timelines budgets andcross-functionalcoordination.

• Assistinmaintainingbrandstandards ensuringconsumer facingtouchpoints are consistent high quality andon brandacross assets.

• Support creative and operational delivery helpingbalance innovation with effective execution.

• WorkcollaborativelywithGuest ExperienceManagersMarketingRetailteamsand external partnersto deliver engaging consumer experiences.

• Identifyopportunitiesforimprovementsupporting trials of new toolsformatsand processes to enhance experience deliveryacross our retail destinations.

• Confidentlycontribute tocross-functionaldiscussionsrepresentingthe consumer perspective andproviding informed input.

• best practice andknowledgewith peerssupporting team capabilityand a positive collaborative culture.

• Demonstrateadaptability resilience and professionalismwhen workingacross prioritiesin afast-pacedenvironment.

PRINCIPLE ACCOUNTABILITIES

• Analyse and collate insight from multiple sources(reports research partner inputs)identifyingtrendsand producing clear outputs thatsupportconsumer experiencedecision-making.

• Contribute to innovation and proposition development bysupporting ideation testing and deliveryof new guest experiences that enhance commercial social and brand outcomes.

• Support brand consistency by applying andmaintainingthe agreed house style across consumer touchpoints working closely with Retail and GX teams.

• Workcollaboratively with internal teams particularly GX Managers and external partners to support the delivery ofhigh-qualitymulti-channelconsumer experiences.

• Support the delivery of placemaking socialising & entertainment and alternative space initiatives ensuring activities are wellcoordinated executed toplanand measured effectively.
  

ESSENTIAL CRITERIA

• Able tointerpret and summarise complex data setsand consumer insights producingclear outputsthat inform experience design anddecision-making.

• Clear and confident communicator with the ability to present ideas and insights effectively tostakeholders across different disciplines.

• Experience supporting thedevelopmentanddeliveryofdesign-ledphysicaland digitalactivationsideally within retail B2Cormixed-useenvironments.

• Experience working in aninsight-ledor strategic environment such as consultancy production agencyor a large matrixed organisation with exposure tocross-functionalways of workingand clear outcomes on delivery

• Experience contributing to workshops and collaborative sessions that support innovation cocreationand alignment across teams.

• Strong creative eye with experience contributing to digital design projects ensuring brandconsistencyand delivering engagingvisual content.

• Ability to effectively manage multiple projects simultaneously balancing competing deadlines and stakeholders whilemaintaininghigh standardsof deliveryorganisationand attention to detail.

• Proficient in Microsoft Office (PowerPoint Excel Word)

• Basic to intermediateproficiencyin Adobe Creative Suiteand/or other creative applications with the ability to support creative development and asset production.

Life and Benefits at Landsec

We have a great benefits package there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special My Day to take off for whatever you choose.

• Enhanced pension contributions Landsec will contribute up to 10.5% subject to your contribution.

• Private medical insurance Health Cash Plan Life assurance and income protection.

• Enhanced maternity adoption shared parental leave policies (view our Family policies page for more details)

• Two different share plans enabling you to share in the success you will help to build

• Up to 4 working days to volunteer per year and Give As You Earn programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme digital GP cycle to work scheme a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please get in touch with our recruitment partners by emailing

To find out more about our approach visit our Diversity and Inclusion page.

Employment Type : Full-Time
Experience: years
Vacancy: 1