Job Description
The RoleAs an experienced Automation & Workflow Architect youllrequire deep expertise in systems thinking and process mapping. Moving a level above early-career execution the successful candidate will look beyond isolated tasks to architect solutions across workflows using Gemini and API integrations. The industry expectation is that you will bring a native understanding of prompt engineering for automation.
This role suits someone who combines strong technical capability with a proactive problem-solving mindset and enjoys turning ideas into practical solutions. Youll work closely with operational teams and stakeholders to map out system logic identifying core commonalities across the account to structure our strategic workflow priorities. Additionally you will be expected to utilise data tools to quantitatively track measure and present the clear ROI results of your solutions to leadership.
Key Responsibilities and Skills
Key ResponsibilitiesThis is a fast-paced impact-driven role where innovation ownership and continuous improvement are key.
Workflow Architecture & AI Integration
Automation & Solution Development- Designing and implementing automation tools and workflows to improve efficiency
- Developing scalable sustainable solutions across business functions
- Translating operational challenges into practical technical solutions
- Supporting the development and optimisation of internal systems and processes
Process Improvement & Innovation- Identifying inefficiencies and opportunities for automation
- Recommending and implementing smarter ways of working
- Supporting continuous improvement initiatives across teams and services
- Leveraging technology to reduce manual effort and improve consistency
Stakeholder Collaboration- Working closely with teams and stakeholders to understand operational requirements
- Providing technical guidance and support throughout automation projects
- Communicating ideas progress and recommendations clearly and effectively
Performance & Optimisation- Monitoring the effectiveness and reliability of automation solutions
- Troubleshooting issues and implementing improvements where required
- Supporting the ongoing evolution of tools systems and workflows
Skills
What Were Looking For- Youll thrive in this role if you:
- Enjoy solving problems and improving how things work
- Have strong technical data architecture and analytical capability
- Are a natural systems thinker who looks at end-to-end organisational logic rather than individual isolated tasks.
- Have a mindset that thinks quantitively to prove the commercial and operational ROI of your work.
- Are confident working across both technical teams and business leadership
- Communicate clearly and work effectively with stakeholders
- Take ownership and approach projects proactively with a strategic mindset
- Are curious adaptable and motivated by continuous improvement
Experience
ExperienceWe hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.
Essential- Proven Experience: 46 years established professional experience in a technology-focused or workflow automation environment
- Process Mapping & Systems Thinking: Demonstrable experience in workflow mapping process logic design and the use of data schemas to identify business commonalities.
- AI Architecture & Integration: Practical experience building integrated solutions across AI platforms utilising prompt engineering for automation and connecting systems via APIs.
- Data & ROI Analytics: Proven ability to use data tools to measure track and quantitatively present automation performance metrics.
- Experience across the full application lifecycle (design build deploy maintain)
- Strong programming experience (e.g. JavaScript Python Java or similar)
- Solid understanding of SQL databases data modelling and query optimisation
- Strong analytical and problem-solving skills
- Confidence working with multiple systems tools and technologies in a fast-paced environment
DesirableWhile not essential the following would be advantageous:
- Experience working within the Google ecosystem (Workspace Cloud Looker Studio etc.)
- Knowledge of APIs system integrations networking and cloud environments
- Experience supporting production applications and runtime environments
- Experience building customised performance tracking dashboards and performance tracking tools
- Familiarity with Agile methodologies or process improvement frameworks (e.g. Lean Six Sigma)
We value transferable skills and diverse experience so if your background doesnt align perfectly but you can demonstrate strong capability and a proactive mindset we still encourage you to apply.
Work Remotely
UK-Based (Flexible Working Set-up):This role is open to candidates across the UK. The exact arrangement can be tailored to the successful applicant with options including an Edinburgh-based hybrid model (split between home and our Edinburgh office) or a fully remote setup.
Schedule
Job Type: Full-time Permanent
Hours: 37.5 hours per week MondayFriday 09:0017:30
Whats in it for you
Why Join SmartPAWere ambitious about where were going and were looking for people who want to grow with us.
- Competitive salary
- Annual performance-based bonuses
- 33 days holiday
- Flexitime (core hours: 10:0016:30)
- Hybrid (UK) or fully remote options
- Ongoing development and career opportunities
- Department incentives
- Employee Assistance Programme (including access to counselling services finance support legal support etc.)
- A genuinely positive people-first culture
How to Apply
Our Recruitment ProcessOur recruitment process typically includes:
- CV and cover letter review
- Online skills assessment
- Two-stage interview process
Please ensure your cover letter clearly demonstrates how your experience aligns with both the role.
If youre looking for a role where you can combine technical expertise with innovation and problem-solving to create meaningful operational impact wed love to hear from you.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to ourinbox.About us
At SmartPA we dont just provide support we transform it. Our vision is to deliver a world-class human-centred tech-enabled PA and admin service that delivers measurable results today and into the future.
Trusted by global leaders in industries like tech automotive retail and legal were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same!
As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you!
Required Experience:
Staff IC
Employment Type : Full-Time
Experience: years
Vacancy: 1