Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
· reflecting a credible and professional Brand image to all internal and external consumers at all times
· maximising sales through selling, providing excellent service and retail standards
· contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
· Understand daily/weekly targets
· Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
· Keep up to date with competitor activities and missed opportunities
· Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
· Deliver the Brand Strategy, ensuring the delivery of an effective local plan
· Plan and implement local marketing & events initiatives, aligned to Retailer activity.
· Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
· Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
· Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
· Use digital tools to ensure knowledge is kept up to date
· Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
· Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
· Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
· Review retail standards on a daily basis ensuring they are maintained to the required standard
· Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
· Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
· Ensure all information requests are fulfilled accurately, within deadlines set
· Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
· Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
· Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
· Manage daily replenishment, taking appropriate action where necessary
· Maximise sales performance by utilising all commercial reports before making commercial decisions
· Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
· Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
· Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
· Identify trends and make suggestions to enhance product performance.
Qualifications
. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃development
· Commercial understanding and awareness of industry
· Effective communication, organisation and prioritisation skills
Estee Lauder - Boots Woking - Counter Lead - 15 hrs • Woking,GB-SRY,United Kingdom
Taco Bell is seeking a Property & Development Lead to drive the property, development and estates agenda across the UK & Ireland.You will oversee development, acquisitions, estates and facilities m... Show more
Invogue Limited is seeking a highly skilled National Account Manager to oversee key retail accounts from their headquarters in Ascot.The role involves managing relationships, driving sales growth, ... Show more
Soinvogue is looking for a National Account Manager to oversee and grow relationships with key retail accounts across the UK.This role involves driving sales growth and strategizing to align with c... Show more
Merlin Entertainments in Chertsey is looking for a passionate team leader dedicated to delivering exceptional guest service.The successful candidate will lead and motivate teams in a dynamic enviro... Show more
The Estée Lauder Companies Inc.The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C... Show more
Alexander House Hotel & Utopia Spa is seeking a Casual Spa Therapist to support our full-time Therapists during busy weekends and weekdays.The role requires a minimum 4-hour shift, and offers £16.A... Show more
CHASE is seeking a Business Unit Lead for the Specialty Pain sector, overseeing the UK, Ireland, and Nordic markets.The ideal candidate will have proven pharmaceutical leadership experience, with r... Show more
Duty Manager - Slough, Berkshire.Mega City is a vibrant, multi-attraction family entertainment centre offering a wide range of activities including arcade gaming, bowling, laser tag, indoor adventu... Show more
Taco Bell seeks a Property & Development Lead to drive the UK & Ireland property, development and estates agenda across equity and franchise partners.You will identify and progress opportunities, s... Show more
Rituals Cosmetics Enterprise B.Chichester and is looking for an Assistant Store Manager.In this role, you will motivate your team to deliver a meaningful shopping experience while supporting the St... Show more
Experienced Waiter - Fine Dining Italian Restaurant - Bray.We are currently looking to recruit an experienced waiter to join the team at this fabulous, authentic, Italian fine dining restaurant in ... Show more
Taco Bell in the UK & Ireland is seeking a Property & Development Lead to drive the brand's property, development and estates agenda across the region.You will partner with franchisees, agents, and... Show more
The Ivy Collection in Chichester is looking for a passionate Assistant General Manager to support daily restaurant operations.Candidates should have over 2 years of experience in a similar role, st... Show more
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:\n.Grow your career with our Career Pathways and My... Show more
Beauty Therapist - Tring, Hertfordshire.Job Type: 3 days per week / 24 hours .Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of tring, a littl... Show more
Are you looking for an exciting Room Leader role in a unique Early Years environment based in Surrey?.We are looking for an experienced and passionate Room Leader to join the team in Leatherhead, S... Show more
Health & Wellbeing Duty Manager at Goodwood to lead a team in delivering outstanding guest experiences across spa and wellness facilities.You will oversee daily operations, support therapists and r... Show more
Specsavers in the United Kingdom is searching for an ambitious optometrist to join a well‑established team in Tring.Whether you are newly qualified or bring years of experience, you will be support... Show more
JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are... Show more
Vision Express in Haslemere is seeking a Retail Optical Assistant to provide exceptional customer service and product advice in a vibrant retail environment.You will engage with customers, adjust f... Show more
