Business Analyst

The Role

You will play a critical role in the successful delivery of projects. You will be expected to take full ownership of business requirements - being fully responsible for identifying business SMEs, gathering requirements, specifying effective business processes, and supporting business case development or feasibility studies.

You will work collaboratively with the wider business, forming a bridge between business as usual and change teams, being agile in your approach, quick to learn and able to work through challenging problems.

Day-to-day you will have a huge amount of exposure and contact with key stakeholders from across the firm, including Directors, Senior Managers and Partners. You will therefore be required to be resilient, confident, and comfortable in your dealings with senior people, with a focus on building successful and productive working relationships, flexing your style as required. You will be able to demonstrate the ability to work successfully with internal and external teams.

Duties and Responsibilities

In the context of the above job profile, successful candidates are expected to:

• Identify key business SMEs and gather business requirements according to business needs and wants
• Detail business requirements of the product and/or feature (e.g., facilitating journey mapping) in question
• Compare and contrast existing and required capabilities, determine necessary analysis activities (e.g., user flows) to define practical solutions, assist with the creation of proof of concept, etc.
• Standardise and optimise current processes to enable system deployments, new features, new legal products, value added services, etc.
• Liaise with product owners and third-party suppliers to ensure business requirements are turned into technical specifications
• Create test plans and develop test scripts where necessary, aligned to business requirements
• Connect process efforts to other key initiatives to ensure broader strategic alignment and manage changes if/when needed
• Understand stakeholder management techniques and interventions to foster adoption of new features and/or products
• Analyse and manage requirements in collaboration with product managers through interviews, workshop facilitation, documentation, etc.
• Support product/platform management with risk assessments and mitigation activities
• Act as liaison with SMEs in the development of business requirements regarding process/workflow design components. Analyse and resolve escalated problems, coordinating associated activity through various areas while providing timely updates to stakeholders
• Troubleshoot issues and engage appropriate support teams for resolution, and inform business leaders and product managers of status
• Collaborate with the Project Manager or Project Lead on contribution to the delivery of the overall project within timeframe, meeting Project Milestones as required
• Adopt best practices and tools for business analysis execution and ensure correct processes are followed
• Create, amend, and maintain detailed analysis documentation
• Build effective relationships with key and senior stakeholders across the business
• Identify and understand the inter dependencies of the project and links to other projects within the Change Portfolio
• Contribute to tracking lessons learned on the project to contribute to better project delivery and management.

Skills/Experience

• 3-4+ years business analysis experience
• Excellent knowledge of and competency in using a variety of business analysis tools
• Experience of working with project stakeholders to understand objectives and needs and to negotiate consensus
• Experience of negotiating timescales and resources with internal and external delivery teams.

Key Attributes

• Pro-active and takes initiative with a focus on driving progress and delivery
• Personable and confident, able to build relationships with colleagues, key stakeholders, and suppliers
• Able to deal effectively with others; using appropriate interpersonal styles and methods to ensure consensus and positive working relationships within the project environment
• Able to communicate with individuals and groups clearly and succinctly in a variety of situations and at all levels; communicating in a focused and compelling way that drives others' thoughts and actions; engages the audience and helps them understand and retain the message
• Adaptable and flexible in approach; able to maintain effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Able to effectively manage own workload
• Resilient and calm under pressure
• Strong presenter
• Methodical and analytical in approach
• Able to demonstrate a creative approach to problem solving
• Excellent attention to detail and organisational skills
• Excellent influencing and negotiation skills
• Able to work independently and as part of a team.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

About Mishcon de Reya Group

The Group is an independent, international professional services business with law at its heart, employing over 1400 people with over 650 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services.

Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore, Hong Kong and UAE. The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply.The work the firm undertakes is cross-border, multi-jurisdictional and complex, centred around three increasingly entwined and connected sectors: the Innovation Economy, Private Wealth and Capital, and Real Estate. The firm is known as a disputes powerhouse with a formidable capacity firmwide for dispute resolution.

The includes consultancy businesses ,(in London, Singapore and Dubai), , and (in Hong Kong). The Group also includes, which invests in the most promising early stage legaltech companies as well as the Mishcon Academy, its in-house place of learning and platform for thought leadership.

In 2024, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

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