Holiday Sales Assistant Guest Experience Manager HS1

Be part of the team that makes holiday magic happen! Were looking for an energetic peoplefocused Assistant Guest Experience Manager to help champion outstanding service and support the delivery of unforgettable guest experiences across the you love creating meaningful moments leading great teams and shaping what an exceptional holiday feels like this role is the perfect next an Assistant Guest Experience Manager youll work closely with the Guest Experience Manager to enhance every stage of the guest journey - from warm welcomes on arrival to fond farewells at departure. Youll play a key role in driving guest satisfaction improving service standards and helping the team deliver consistent high-quality use feedback data and insight to make improvements support the team with daytoday operations and help create a positive joinedup experience across the whole you will be as the voice of the guest using feedback data and insights to drive a welcoming professional atmosphere within reception and other guestfacing enhancements to guest spend by understanding guest needs and in recruiting training developing and motivating the Guest Experience build a culture of high service standards positive behaviours and strong with daytoday team management ensuring processes and standards are consistently key service metrics (CSAT NPS complaint ratios guest experience scores).Assist with action plans to drive continuous improvement across the guest the effective handling and resolution of guest complaints in line with company closely with all park departments - Accommodation F&B Security Maintenance - to ensure a seamless guest communication is smooth and joinedup so guests receive consistent service at every leading supervising or developing a team in a customerfocused to build strong relationships with guests and internal customerfacing experience with confident written and digital communication IT skills and the ability to work comfortably across multiple to work varied hours including weekends evenings and bank holidays.A passion for service excellence and a desire to support continuous why Parkdean ResortsWell besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:The chance to develop your skills and boost your career across our 65 parks weve got your back when it comes to training!Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to we the right fit for you At Parkdean Resorts every park is a place to start something great; a place where you can develop your skills take on new challenges and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - its understanding the value of every moment. Because its not just what we do its who we are. Join a team that puts heart into every holiday. Be the Heart of the Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process please contact Roisin at

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1