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Technical Support Team LeaderStaffbase Recruitment • Evesham, Worcestershire, UK
Technical Support Team Leader

Technical Support Team Leader

Staffbase Recruitment • Evesham, Worcestershire, UK
26 days ago
Salary
£40,000.00 yearly
Job type
  • Full-time
Job description

Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader.

Basic salary £40K- £46K Negotiable + Bonus + Benefits

The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.

The Role:

The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers.
Duties will include but is not limited to the following;

  • You will provide hands-on leadership and supervision of a busy technical and customer support team
  • Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved
  • Effectively processing customer technical queries via phone, email, chat or online.
  • Raise, process, complete and effectively manage 'Tickets' and liaise /escalate to other departments as required.
  • Deliver remote on-boarding training for new customers /users
  • Investigate, communicate and resolve online software faults working with customer and IT teams as required.
  • Maintain accurate record of tickets and information on the company CRM System

Candidate:...

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Technical Support Team Leader • Evesham, Worcestershire, UK

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