Key Account Manager in UK & Ireland

Reference No: 3311

Work Mode:Flexible -remote or hybrid

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

Were big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris culture is rooted in values inspired by Nordic working ethos: everyone matters aiming high and team spirit. Were committed to building a diverse inclusive and authentic workplace where everyone brings their own uniqueness. Zalaris employees come from different backgrounds cultures and walks of life and we are proud of it.

Role Summary

Do you thrive in complex global environments build lasting executive-level relationships and naturally uncover new value for customers

Zalaris UK and Ireland is hiring a StrategicKey Account Manager with strong upselling and business development capabilities who combines exceptional customer relationship management with a challenger-sales mindset to drive growth across our multinational HR and Payroll customer a Kay Account Manager you will take ownership of a portfolio of strategic customers supporting them throughout their partnership with Zalarisfrom service transition and governance to renewals growth and continuous improvement. You will act as a trusted advisor to senior HR and business leaders helping customers maximise the value of our services while identifying opportunities to improve processes and expand the partnership.

We are looking for candidates with experience working in HR and Payroll outsourcing (BPO) organisations particularly those with a good understanding of SAP HCM SAP SuccessFactors and SAP Payroll solutions. This background will help you build credibility with customers and understand their business now and become the trusted advisor our customers rely on. solutions. This background will help you build credibility with customers and understand their business challenges.

Apply now and become the trusted advisor our customers rely on.

Your Mission and Role

In the role of Strategic Key Account Manager you will be at the heart of our customer relationships taking full responsibility for guiding customers from onboarding through to renewal and growth. You will build trusted partnerships with HR leaders across the UK and Ireland you will ensure exceptional service delivery while identifying opportunities to drive continuous improvement innovation and business expansion.

Working within a dynamic matrix organisation you will confidently lead governance activities and collaborate closely with executive stakeholders Service Delivery teams HR experts and consultantsto deliver an outstanding customer experience and support sustainable growth.

Your Responsibilities

• Own the customer P&L and take full commercial accountability for assigned strategic accounts.
• Develop and execute account management plans aligned with customer objectives.
• Build and maintain strong long-lasting customer relationships.
• Lead tactical and strategic governance meetings with customers.
• Securecustomer satisfaction through regular engagement service reviews outcome measurement.
• Drive account growth through renewals upselling cross-selling and the identification of new business opportunities.
• Ensure successful and correct delivery of our solutions according customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Forecasttrack and analysekey customer account metrics.
• Acquire a thorough understanding of key customer needs and requirements.
• Drive innovation and customer continues improvement initiatives to maximise long-term partnership success.
• Act as an escalation point for service and contract-related issues maintaining customer trust.
• Support bid-team in new sales opportunities where required.
• Ensure a smooth contract handover from sales to Operations and oversee the customer lifecycle from onboarding through renewal and expansion.

Your Experience and Skills

• Proven experience in a Key Account Management role within an HR & Payroll outsourcing (BPO) operating in complex global environments.
• Strong commercial mindset with demonstrated success in upsell renewals and business development.
• Experience managing strategic customer relationships and working with senior stakeholders ideally multi-country.
• Understanding of Payroll Time & Attendance Workforce Management Travel & Expense and HCM platform i.e. Workday SAP Oracle or similar.
• Analytical and advisory skills able to build business cases and challenge customer thinking.
• A proactive entrepreneurial can-do attitude and strong accountability for customer success.

What we offer

Financial Benefits

• Salary tailored to experience and attractive local benefits
• Customer and Employee Referral schemes
• Occupational sick pay (9 weeks)
• Occupational maternity leave package (12 weeks)
• Life assurance (3x basic salary)
• Employer pensions contributions of 5%
• Bonus scheme for eligible roles
• Private Medical Insurance (with option to add dependents)
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
• Financial rewards for long service and achievements
• Free eye tests
• Monthly ZALOTTO! (100 cash prize draw)

Non-Financial Benefits

• Work-life balance ethics
• Flexibility - remote or hybrid work - UK office locations: Weybridge or Cromford with the option of establishing an office in Dublin Ireland.
• Strong leadership with an open-door policy
• Non-hierarchical approach to people management
• Company social and team bonding events
• Annual Leave Purchase Scheme
• Additional leave for Long Service (1d holiday from start of 5th year of service)
• Sabbatical
• Corporate branded merchandise
• Employee recognition program
• Zalaris mentorship program
• Paid time off for community volunteering
• Retirement (financial) information pack (from our pension provider 6 months prior to retirement.

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Ready to become part of our team Join us at Zalaris and be a part of a vibrant collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1