Director of Commercial Operations - EMEAI

Director of Commercial Operations – EMEAI

Location: Flexible within the EMEAI region
Reporting to: President, EMEAI
Travel: Regular regional travel required

The opportunity

Oxford Instruments is looking for an experienced Director of Commercial Operations – EMEAI to lead and develop the commercial infrastructure supporting our continued growth across Europe, the Middle East, Africa and India.

This is a high-impact leadership role with responsibility for connecting front-office commercial strategy with effective back-office execution. You will oversee the operational journey from opportunity and quotation through to order, delivery, invoicing and revenue conversion.

Working across Sales, Service, Marketing, Finance, Legal, Supply Chain and our business units, you will simplify processes, remove bottlenecks and create scalable ways of working. A key priority will be helping our commercial teams spend less time navigating internal processes and more time supporting customers.

What you’ll do

• Lead, develop and empower the EMEAI Commercial Operations team.
• Own and continuously improve the end-to-end quote-to-cash process.
• Strengthen CRM governance, data quality, automation, analytics and forecasting.
• Develop effective deal-desk, CPQ, pricing and commercial approval processes.
• Ensure won opportunities are converted efficiently into accurate system orders.
• Improve the handover to Finance for billing, invoicing and revenue recognition.
• Establish a consistent regional approach to bids, tenders, RFPs and framework agreements.
• Strengthen contract lifecycle management and commercial compliance.
• Improve visibility across order status, inventory, logistics, fulfilment and delivery.
• Lead cross-functional transformation and continuous-improvement initiatives.
• Use commercial data and feedback to identify bottlenecks and improve the customer and employee experience.

What you’ll bring

• Significant experience in commercial operations, revenue operations, sales operations or a related discipline.
• Senior leadership experience, including building and developing high-performing teams.
• Strong knowledge of quote-to-cash processes, enterprise CRM platforms, CPQ and contract lifecycle management.
• Experience of complex pricing, deal governance, contracts, tenders and cross-border commercial operations.
• Strong analytical capability, with experience using tools such as advanced Excel, Power BI or Tableau.
• Excellent change-management, communication and stakeholder-influencing skills.
• The ability to work effectively across different businesses, functions, countries and cultures.
• A strategic mindset combined with a practical, hands-on approach to delivery.
• Experience in high-technology, scientific instruments, capital equipment or complex hardware would be advantageous.
• A relevant bachelor’s degree or equivalent professional experience; a postgraduate qualification would be beneficial.
• Willingness to travel across the EMEAI region as required.

How success will be measured

Your impact will be seen through:

• Faster quotation, approval and order-processing cycles.
• Improved order intake and revenue conversion.
• Increased commercial productivity and customer-facing time.
• Better CRM data, pipeline visibility and forecasting.
• More predictable order fulfilment and delivery.
• Strong commercial controls, compliance and audit outcomes.
• Simpler processes and an improved customer and employee experience.

Why Oxford Instruments?

At Oxford Instruments, we push the boundaries of what is possible, helping our customers achieve breakthroughs that change our world. Our technologies support developments in areas including greener economies, digital connectivity, advanced materials, medicines and healthcare.

You will join an innovative international organisation where you can make a visible impact on our customers, our people and our future growth. Our values are Inclusive, Innovative, Trusted and Purposeful.

If you are excited by the opportunity to build a scalable, customer-focused commercial operation across a diverse international region, we would love to hear from you.

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