Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader.
\nBasic salary £40K- £46K Negotiable + Bonus + Benefits
\n The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.
The Role:
The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers.
\n Duties will include but is not limited to the following;
Candidate:
\nIdeally you will have previous experience in a similar technical /IT support position and you will have supervisory and or management experience. Applicants with call centre or customer service management experience welcome to apply.
\nApplicants with previous experience SaaS based products or fleet management software systems will be advantageous however full training will be given.
\n You will have strong problem solving skills and have a positive attitude towards your work.
\n Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial.
Hours of Work:
Monday to Friday 37.5 hours
Benefits:
Excellent basic salary £40K - £46K Negotiable + Bonus + Benefits
\n 32 days annual leave
\n Pension
\n Free parking
\n Full training and excellent progression opportunity
Technical Support Team Leader • Evesham, ENG, GB
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