Business Support Team Leader

As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Salary £26,250 -£30,000 depending on experience with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team.

You’ll be based three days per week in our Redhill office, supporting a team of six Administrators who provide administrative support across Redhill, Ewell and Chertsey.

Working hours will be between 9am - 5pm Monday to Friday.

Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days.

In this role, you will provide day‑to‑day leadership and ‘back office’ support to ensure our Single Point of Access (SPA) service runs smoothly. This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patient‑centred administration.

We are looking for someone with leadership and management experience, excellent communication skills, and a proactive approach to supporting colleagues. You’ll play a key part in creating a positive, well-organised and supportive environment for both the admin team and the families we serve.

If you’re a confident, people-focused leader with experience in administrative services, we’d love to hear from you

Main Responsibilities

• Provide supportive day‑to‑day leadership for the administrative team, including supervision, one‑to‑ones, absence management, appraisals, training, and fair workload allocation.
• Communicate clearly, professionally and confidentially with colleagues, parents and external partners.
• Work closely with managers and senior practitioners to ensure referrals, appointments and service timelines are consistently met.
• Manage verbal and written communications, ensuring information is shared promptly and accurately.
• Represent the Business Support function at meetings, contributing to discussions and continuous service improvement.
• Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues.
• Support recruitment activities, including shortlisting, interviewing and onboarding new team members as directed by the Business Support Manager.
• Prioritise your own workload while coordinating the team’s tasks effectively in a busy, fast‑paced environment.

Ideal Candidate

Essential

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level.
• Administrative experience in a busy, customer facing environment.
• Line management experience.
• Excellent planning and organisational skills and ability to meet deadlines.
• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Ability to prioritise and manage own workload and that of the team, in a busy environment.
• Experience of HR processes.

Desirable

• Previous health or social care experience.
• Knowledge of clinical systems or databases

Other requirements: the successful applicant will need to be a car driver

Please see attached Job Description for full Personal Specification.

For further information please contact Lisa on 07867373045

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.