Bank Receptionist

Description

Receptionist/Spire Parkway Hospital/Solihull/Bank/Ad-Hoc Shifts

We have an opportunity for a Receptionist to join their team of staff in the receptiondepartment.

This is a bank role working on an as and when required basis you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Duties and responsibilities:

To ensure an exemplary level of high customer service to all patients consultants and hospital teams that meets and strives to exceed all our customers expectations presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital operating within established policies and procedures.

• Welcoming registering and directing patients consultants and hospital teams as required in a proactive warm professional and caring manner and in such a way as to provide confidence and exceed customers expectations.
• Admitting patients to their room in accordance with hospital procedures providing information as appropriate.
• Processing in-patient/out-patient charges including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports ordering and distribution of newspapers issuing badges for visitors booking taxis
• To contribute to the general cleanliness neatness and smooth running of all reception areas at all times ensuring that any publicity and reading material is available and well displayed
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act including manual handling and fire procedures
• To maintain confidentiality of all information acquitted with regard to patients consultants and staff and not on any account disclose information about the affairs of the hospital its subsidiaries or associates
• Provide and receive patient information ensuring that all patient information is provided received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional smart image at all times ensuring adherence to hospital uniform policy
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who were looking for:

• Experience of working on a reception or in a similar customer facing environment
• Previous experience working on a reception in the healthcare industry
• Basic knowledge of hospital systems (or similar) including processes and procedures
• Understanding of medical terminology Knowledge of the healthcare market
• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard expected in a professional healthcare environment.

Benefits
Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave
Unsocial Enhancements dependent upon shift pattern worked (wont be applicable for all)
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smart spending discounts (in addition to Blue Light discounts) via Spire for You
Wellbeing Centre access via Spire for You
Free uniform
Free DBS
Full induction including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge support and guidance through your recruitment journey from Spires specialist Resourcing Team
We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave.

Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services.

For us its more than just treating patients; its about looking after people

Required Experience:

Junior IC

Employment Type : Part-Time
Experience: years
Vacancy: 1