We are seeking a motivated and customerfocused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries understand customer needs recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a salesdriven position ideal for someone who thrives in a fastpaced targetled environment. Fluency in Dutch and English is essential.
Location: Hybrid Canary Wharf London (3 days in office)
Salary: 12.79 per hour uncapped commission (OTE 3000 annually)
Hours: 40 hours per week between the hours of 8am 7pm Monday Friday and 8am-6pm Saturday
Training: Fully officebased
Convert inbound calls into confirmed holiday bookings
Conduct needsbased conversations to recommend tailored travel packages
Maximise revenue through upselling and crossselling
Manage booking amendments cancellations and confirmations
Follow up on leads and support outbound activity during peak periods
Maintain accurate customer records and follow internal procedures
Fluent Dutch and English
Proven success in a salesdriven or customerfacing environment
Strong commercial awareness and confidence in closing deals
Excellent communication and rapportbuilding skills
Resilience professionalism and a resultsdriven mindset
Ability to multitask across calls systems and admin
Experience in travel tourism or hospitality is an advantage
Understanding of call centre KPIs and performance culture
Life insurance scheme
Perkbox membership
Eye test vouchers
Excellent training and induction programme
Modern recently built premises with staff facilities
Corporate discounts (gym restaurants bars hairdressing and more)
Smartcasual dress code
Charity and fundraising events
Incentives prizes and performance rewards
NVQ qualifications & apprenticeship opportunities
Recommendafriend bonus scheme
To apply for this position please submit an uptodate CV or contact Nikola or Anitaon for further details.
Required Experience:
Unclear Seniority
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