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Fortnum & Mason
Assistant Store ManagerFortnum & Mason • London (Greater), London (Greater), United Kingdom
Assistant Store Manager

Assistant Store Manager

Fortnum & Mason • London (Greater), London (Greater), United Kingdom
25 days ago
Job type
  • Temporary
Job description
Assistant Store Manager - Heathrow T4 - London

Location: Heathrow Terminal 4

Contract: Fixed term until 11th January 2027

We are looking for a passionate and motivated Assistant Store Manager to join our Fortnum & Mason store in Heathrow Terminal 4. This is a unique opportunity to be part of an exciting team, delivering exceptional service to an international audience in a fast-paced, high-profile environment.

Supporting the Store and Deputy Store Manager, you will play a key role in leading the shop floor, driving sales, and ensuring outstanding standards across all areas of the store.

Why Work For Us:

  • Competitive hourly rate + paid overtime
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What You'll Be Doing:

  • Support the Store and Deputy Manager in supervising and motivating the team on the shop floor
  • Deliver excellent customer service and ensure Fortnum & Mason's brand standards are consistently met
  • Drive sales through product knowledge, upselling, and strong floor leadership
  • Assist with daily operations including stock replenishment, merchandising, and cash handling
  • Help onboard, train, and support new team members
  • Ensure compliance with company policies, health & safety, and Heathrow operational requirements

What We Are Looking For:

  • Experience in a supervisory or senior sales role within retail or hospitality
  • A passion for delivering exceptional customer service
  • Strong communication and team leadership skills
  • Commercial awareness with the ability to drive sales performance
  • Highly organised and adaptable in a fast-paced environment
  • Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays
  • Experience in travel retail or high-volume environments is advantageous

Please note:

  • Appointment is subject to satisfactory references and pre-employment checks (5 years)
  • Due to the security requirements of working at Heathrow Airport, additional screening will be required

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

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Assistant Store Manager • London (Greater), London (Greater), United Kingdom

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