A vacancy has arisen within our Mobile & Crawler Crane department based in Biggleswade for a Technical Advisor/ Product Support Engineer.
The role contributes to the success of Mobile & Crawler Cranes Technical department by supporting the After-Sales and Sales teams to develop the business in providing a sustained industry-leading after-sales support. To participate in supporting the companys service engineers and customers with technical information and other resources. To ensure effective and efficient advice and support is delivered along with excellent administrative customer service and interpersonal skills whilst working within the Companys key result areas; Business Performance Customer Focus People and Teamwork Leadership.
Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers
Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers
Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required
Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards
Communicate all technical information to the right people at the right time including material received from the Liebherr Group factories
Manage specific jobs and projects as appropriate and take responsibility for their completion
Participate in the management of warranty work liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties
Brief and deploy engineers as required ensuring that optimum competencies and resources are applied to each job and project
Investigate or participate with others in the investigation of incidents accidents or customer technical issues report on these cogently in a form that will stand up to rigorous scrutiny
Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight
Participate in a rota-based out-of-hours call-out system
The successful candidate will require the following:
Satisfactory completion of a recognised apprenticeship/qualification in a related industry
Product industry or relevant experience
Team player
Good confident communicator at all levels
Flexible approach to work
The opportunity to work with an industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherrs products throughout the United Kingdom and Ireland.
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Aleksandra Szczepanska
Not translated in selected languageRequired Experience:
Unclear Seniority
YourLiebherrCareer Technical Advisor, Mobile Cranes Biggleswade • Biggleswade, England, UK
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