Senior Key Account Manager, Enterprise

Job description

Are you driven by building meaningful customer partnerships that deliver real commercial impact Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you Famly is looking for a Senior Key Account Manager to drive retention growth and deep partnerships across our UK enterprise accounts.

As a Senior Key Account Manager at Famly you will operate at the highest level of strategic account ownership and take the lead on our largest and most complex partnerships.

Solutions-focused and positive you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. Youre not only a master of relationship management and growth - youre also a driving force behind team excellence and customer-centric innovation.

What youll be doing

This isnt just about managing a book of business; its about operating at the highest level of strategic account ownership and influencing our overall Key Accounts team.

• Lead our most valuable and complex accounts with an executive-level approach. Youll build deep multi-threaded relationships with senior stakeholders.

• Design and deliver long-term account strategies driving expansion retention and strategic alignment.

• Identify and close significant upsell opportunities through deep commercial and consultative work.

• Enable other Key Account Managers (KAMs) supporting onboarding peer reviews and skills development.

• Act as a voice of the customer across Product Sales and CX helping align internal teams with client needs

• Own forecasting and portfolio reporting for leadership ensuring clarity on growth risks and outcomes.

Job requirements

What you bring

Youre a master of relationship management and growth and a driving force behind team excellence.

• 3 years experience in a similar role.

• Executive-level communication and strong interpersonal skills with the ability to engage effectively with senior stakeholders.

• A positive solutions-focused mindset seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth.

• Commercial Sharpness: You understand what drives growth and take ownership of outcomes.

• Strategic and creative thinking with the ability to align customer objectives with Famlys business goals.

• Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence ensuring customer trust and retention.

• Proficiency in CRM tools (e.g. Salesforce HubSpot) and the ability to analyze customer data.

What excites you

You thrive when you are:

• Taking the lead on our largest and most complex partnerships.

• Leading high-impact Business Reviews that set direction unlock growth and drive retention.

• Having a clear measurable impact on the performance and development of your peers and the wider team.

• Turning challenges into opportunities that strengthen customer happiness.

• Thinking in systems not just tasks with a vision-driven approach.

• Satisfying customers who see you as a long-term partner.

What excites us

• Top-tier account growth and retention metrics across your portfolio (e.g. Net Revenue Retention and strategic account expansion rate).

• Your influence on process tooling or strategy that significantly enhances team effectiveness.

• Forecasts and reporting that leadership trusts and acts on.

• Your contributions to building refining and scaling key account processes tooling and best practices.

• A collaborative and inclusive presence that makes others better by being in the room.

And who are Famly...

At Famly were on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.

It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paperand how distant that made him feel from her day. Together with Anders now our CEO they set out to build software that bridges that gap.

Today Famly is used by 34000 childcare professionals and hundreds of thousands of parents to:

• Communicate in real-time

• Reduce admin stress

• Improve planning pedagogy and finances

• And ultimately give more time to the little ones that matter most

Want to help us do even more of that Wed love to have you.

Why youll love working with Famly

• Youll be surrounded by clever kind people who support each other

• We give you ownershipfreedom to try new things backed by trust

• Top-tier equipment (noise-cancelling headphones included)

• Onsite learning from peers leaders and coaches as well as regular team and company activities

• Ongoing personal and professional development beyond sales skills

• A mission you can believe inand see the impact of daily

Ready to apply Were hiring right now so dont wait around.

Send us:

• Your CV

• A short cover letter telling us what excites you about Famly and why youd be a great fit OR if you dont want to write - no problem send us a video instead!

The interview process

Heres what to expect:

• Video conversation with a member of the People & Talent team

• Rational thinking test

• Chat with Kat Head of Key Account Management UK&I/Nordics

• Case study / Skills test with panel interview

• A conversation with Matt UK General Manager

• Reference check

We try to move fast and keep it human throughout.

We look forward to hearing from you!

Famly is committed to diversity and inclusion. Were building a team that represents a wide range of perspectives experiences and backgrounds. Whoever you are wed love to hear from you.

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Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1