Premium Lounge Host

As a Premium Lounge Host, you'll be the face of our premium hospitality offering, creating memorable experiences for VIP guests, members, sponsors, and corporate clients. Through outstanding service, professionalism, and attention to detail, you'll help deliver an exceptional guest experience across a variety of world-class events. The Venue At the heart of Manchester’s cultural life, The Bridgewater Hall is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and The Duke of Edinburgh, it delivers over 300 unforgettable performances each year, spanning classical masterpieces to contemporary world music. A place where artists inspire and audiences connect; The Bridgewater Hall is proudly operated by Legends Global. The Role Our Premium Lounge Hosts are passionate about providing exceptional customer service and maintaining the highest hospitality standards within our premium spaces. Working across a diverse programme of concerts, conferences, and special events, you will ensure guests receive a seamless and memorable experience from arrival to departure. Acting as an ambassador for The Bridgewater Hall, you will proactively engage with guests, provide information and support, maintain premium lounge standards, and work collaboratively with venue teams to deliver world-class hospitality. The Responsibilities Welcome and engage with premium guests, delivering exceptional service at all times. Ensure premium lounges and hospitality areas are prepared and presented to the highest standards before, during, and after events. Provide guests with information on venue facilities, event details, hospitality offerings, and membership benefits. Assist with guest enquiries, wayfinding, accessibility requests, and lounge or seating access. Build positive relationships with VIP guests, members, sponsors, and corporate clients. Monitor lounge presentation and guest comfort, ensuring a premium experience throughout the event. Resolve guest queries and concerns professionally, escalating where appropriate. Work collaboratively with Catering, Security, Front of House, and Event teams to deliver a seamless guest journey. Support event setup, operation, and close-down activities as required. Adhere to all company policies, procedures, and Health & Safety requirements. What we're looking for Previous experience in hospitality, guest experience, customer service, hosting, or premium hospitality environments is desirable. A genuine passion for delivering exceptional customer experiences. Excellent verbal communication and interpersonal skills. A professional, confident, and approachable manner. Strong attention to detail and commitment to high presentation standards. The ability to remain calm and solution-focused in a busy event environment. Reliable, punctual, and able to work effectively as part of a team. Comfortable engaging with a diverse range of guests, including members, corporate clients, sponsors, and VIP visitors. Flexible and available to work evenings, weekends, and event days. What's in it for you? 💸 Competitive Rate of Pay – Earn a strong hourly rate for your work. ⏰ Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. 📅 Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked. 🎉 Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events. 🚀 Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global. Recruitment Process Outlined 1st Stage - Interview at the venue with Hiring Manager. Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.