Head of Front of House

Job Title: Head of Front of House

Location: Eltham

Salary: £30,000 pro rata

Part-Time details: Monday to Friday 8.00am - 2.00pm

We're looking for a proactive and organised part-time Head of Front of House to lead and manage the function from Head Office in Eltham, ensuring a consistent, professional, and high-quality reception service is delivered across all Baily Garner offices. The role is responsible for overseeing reception staff, driving standards, and improving the visitor and staff experience firm-wide.

Who are Baily Garner?

With over 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 300 employees and offices in Eltham, Manchester, and Birmingham-delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more.

Our purpose is to positively impact people's lives. We achieve this by delivering exceptional service and creating opportunities that make a real difference-for our clients, end users, our people, and the planet.

What You'll Be Doing

Handle incoming calls professionally, direct them appropriately, take accurate messages, and assist with enquiries when needed.

Oversee the readiness of meeting rooms, hospitality arrangements, and client-facing spaces, ensuring visitors and colleagues receive a professional and welcoming experience.

Source suitable off-site meeting rooms, build relationships with external venues, and coordinate travel/hotel bookings as required.

Support the Facilities Manager with day-to-day facilities tasks and coordinating with external contractors when required.

Manage office stock levels, booking systems, deliveries, and post.

Line manage a team of two across multiple sites, providing day-to-day support, guidance, and clear expectations around presentation, behaviour, and communication standards.

Provide ad-hoc project-related administrative assistance to technical teams including typing, data entry, preparing presentations in line with company templates and guidelines.

Manage and resolve front-of-house complaints or service issues promptly and professionally.

Serve as the main contact for tenant-related matters.

Provide cover for team sickness and annual leave where possible and/or arrange cover to ensure an uninterrupted reception service.

Essential skills/qualifications

Proven experience managing reception or front of house teams (ideally multi-site).

Strong leadership and people management skills.

Excellent communication and interpersonal skills.

Proficient computer skills e.g. Microsoft Excel, Word, Powerpoint and Outlook.

High attention to detail and commitment to service excellence.

Ability to manage multiple locations and priorities effectively.

Confidence making sound decisions where needed.

We offer a highly competitive package and this position has the potential for the right candidate to develop in the organisation and grow with us through ongoing training and development opportunities.

Benefits Package

• Medicash health plan (money back on your dental, optical, physio appointments and more)
• Life assurance cover (four times annual salary) for all colleagues.
• In-house mental health first aiders
• Pay reviews twice a year
• Annual leave + bank holidays (pro rata)
• Birthday leave
• Buy/sell annual leave
• Long-service leave
• Pay reviews twice a year
• Scottish Widows pension and salary sacrifice (4.5% contribution matched)
• Professional development scheme
• Sponsorship of professional fees
• 2 paid corporate social responsibility days

If you're a diligent Head of Front of House, keen to make a positive impact, we'd love to hear from you. Apply today and become part of our journey!

Please apply with CV and covering letter detailing why you believe you are suitable for the role.

Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.

Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.