Community Safety Officer

The vacancy

21 hours per week - Actual Salary: £20,703.73 per annum

We're looking for a Community Safety Officer to help create safe, sustainable communities where customers are proud to live.

You'll manage anti-social behaviour (ASB) cases from initial assessment through to resolution, carrying out investigations, gathering evidence, preparing witness statements, and supporting legal action where required. You'll work closely with both those affected by ASB and those responsible, helping to achieve positive and lasting outcomes.

You'll also represent Alliance Homes in partnership meetings and, where appropriate, County Court proceedings.

Our Housing team is collaborative, supportive, and committed to delivering excellent services for our customers, with plenty of opportunities for learning and development.

About You

We're keen to hear from candidates with experience in ASB, social housing, tenancy management, community safety, or other customer-focused roles with transferable skills.

You'll be a confident communicator with strong problem-solving and negotiation skills, able to build positive relationships, manage challenging situations, and provide an excellent customer experience. You'll work proactively, show empathy, and put customers at the heart of what you do.

The successful candidate will be subject to a satisfactory Enhanced DBS check

As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.

We review applications as they are received and may close the vacancy early, so apply today if you're interested in helping us build stronger, safer communities across North Somerset.

Alliance life

At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive.

We're a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care.

Our A-Game standards outline the behaviours we ask our colleagues to live by:
• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking

Bring your authentic self

We're committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we're a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.

We're continuing to build an inclusive workplace where everyone has the opportunity to grow, succeed and be recognised for the great work they do.

We welcome applications from people of all backgrounds, identities and experiences.

We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds.

We want everyone to feel supported throughout the recruitment process, so please let us know if there's anything we can do to help you showcase your talents. This could include adjustments relating to a disability or neurodiversity, such as dyslexia, or arranging interview times around childcare or caring responsibilities.

Our Agile Working

Depending on your role, you'll have the flexibility to work from one of our office hubs, from home, or while out and about using one of our mobile hotspots.

We've invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business, our customers and your team.

Our head office in Portishead is located by the Marina, with free parking and easy access to shops, restaurants and supermarkets. Our offices in Portishead and Weston-super-Mare have both been newly refurbished, creating modern, collaborative and welcoming spaces to work.

If you need any support with your application, please call 03000 120120 or email askhr@alliancehomes.org.uk and we will be happy to help.

Our People Team reviews and acknowledges every application we receive, so please keep an eye on your inbox for updates (and check your spam folder just in case).

*dependant on role

The benefits

25 days annual leave plus bank holidays

Your Alliance Day - a day off on your work anniversary

Family
Friendly Leave

Enhanced Pension Scheme

Health Care
Cash Plan

Learning and Development opportunities

Discounts
Portal

Wellbeing
Programme

Make the
Difference Day

Employee
Assistance Programme