Service Technician - Bournemouth

About Selecta

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

About the Role

We’re now looking for a Field Service Engineer to join our Technical team in the UK. This is a great opportunity to work in a dynamic, customer-focused role where you’ll play a key part in keeping our equipment running smoothly and our customers satisfied. As a Field Service Engineer, you will be responsible for servicing, maintaining, and repairing a wide range of vending and coffee equipment within your assigned area. Your goal is to minimise equipment downtime, resolve faults efficiently, ideally on the first visit and deliver a consistently high standard of service to our customers.

Responsibilities

• To diagnose and repair faults on a complete range of Vending Equipment
• To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
• To attend various Training Courses to assist you to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
• Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.

Requirements

• Full UK driving licence (minimum 12 months, maximum 6 points)
• Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualifications
• Have a technical background with strong fault finding and diagnosis skills.
• Ability to work independently and manage your own workload
• Be customer-focused with a smart and professional appearance.
• Technical background with hands-on experience
• Knowledge of safe working practices with electrical equipment and plumbing

Benefits

• 27 days holiday Per Annum + Bank holidays
• Life assurance equivalent to 2x your annual salary
• Five weeks of occupational paid sick leave
• Free parking at our Head Office and depot locations
• Full Training provided
• Development opportunities available and clearly mapped career paths
• Strong leadership and a collaborative working environment
• Employee recognition schemes to celebrate success and achievement
• Mental health and wellbeing support, including access to Mental Health First Aiders

Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview.

Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process.