Cluster Sales Director

About us...

Join our team across
three exceptional Heathrow properties – Radisson Blu Hotel &
Conference Centre, Renaissance London Heathrow Hotel and Sofitel
London Heathrow. Together, our hotels offer a diverse mix of contemporary
and luxury hospitality, extensive meeting and event facilities, and
outstanding dining experiences, welcoming business, and leisure guests
from across the globe. As part of our cluster team, you'll have the
opportunity to work in a dynamic, fast-paced environment where delivering
exceptional guest experiences is at the heart of everything we do.

A bit about what you will do...

The Cluster Sales Director will maximise all relevant sales opportunities across assigned segments within the Heathrow cluster of hotels, with senior-level ownership for proactively building, managing and converting a robust Groups, Meetings and Events pipeline, by working with the different brands, Arora central sales team, key agents, corporate clients.

• The Cluster Sales
  Director will maximise sales opportunities across all key market
  segments, including MICE, Corporate and Leisure, within the Heathrow
  cluster of hotels. The role has senior-level ownership for driving both
  corporate transient and group business, proactively building, managing,
  and converting a robust sales pipeline across Groups, Meetings and
  Events. Working closely with the hotel brands, the Arora central sales
  team, key agents and corporate clients, the role will maximise revenue
  opportunities and drive sales performance across the cluster.


• Drive sales performance
  across MICE, Corporate and Leisure segments, maximising opportunities for
  room hire, food and beverage and associated bedroom revenue targets.


• Regular
  focus on room hires, food and beverage and associated bedroom targets per
  month.


• Maintain
  clear pipeline visibility through regular forecasting, activity tracking,
  and conversion reporting for senior commercial review.


• Assist
  in preparation of annual sales & marketing budgets.


• Ensure
  that all FAM trips work towards an ROI concept.


• Develop
  and implement strategic Account Development Plans to support delivery
  against MICE, Corporate and Leisure revenue targets.


• Strategically
  position business across the most appropriate property within the cluster
  to maximise overall revenue, profitability, and guest experience.


• Develop,
  nurture, and understand the MICE community from both the agents and
  direct corporate.


• Proactively
  target senior-level decision makers, event agencies, corporate bookers,
  and association contacts to generate new enquiries and long-term group
  and event partnerships.


• Regular
  face to face client appointments both in house and external.


• Regular
  follow up with existing MICE bookers for future business.


• Ensure
  the cluster maintains a strong presence and optimal positioning across
  key MICE & Corporate platforms to maximise visibility, enquiries, and
  revenue opportunities.

More about you...

• Previous experience in Large scale MICE sales within hotels, event agencies or corporate environments.
• Strong knowledge of the London MICE Market including key agencies, corporate bookers and market trends
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communicator with a high standard of written and spoken English.
• A smart and professional appearance.
• 4-star hotel experience in a similar role a real advantage.

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.