Job descriptionLocation: BELFAST ARNOTT HOUSE, United Kingdom Title: Digital Program Manager Base location: Belfast, Northern Ireland (Hybrid) Thales is an analyst‑recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Our solutions proactively identify, evaluate, and eliminate current and emerging threats, enabling customers to innovate while protecting what matters most. Summary Thales is looking for a Digital Program Manager – Digital Touch Customer Success to join our growing CSM team in Belfast. This role will engage customers throughout their Thales journey, delivering content and interaction that drives successful adoption of Thales products. You will collaborate cross‑functionally to remove obstacles to customer success and drive positive outcomes in every interaction. Responsibilities * Deliver programs to engage with customers at scale, increasing product adoption, retention and growth. * Utilize tools such as Planhat, User Voice, and Higher Logic to automate and manage engagement. * Leverage NPS, CSAT, and User Voice data to drive action based on the voice of the customer. * Use customer data and feedback to identify and prioritize the enablement roadmap. * Work with the Digital Community Manager and Digital Engagement Lead to maximize customer networking, enablement and engagement through community participation, multimedia content, and live events. * Advocate customer needs with internal stakeholders (Support, Engineering, Product Management, Sales) to drive product usage and identify growth opportunities. * Maintain an understanding of company technology, products, and services. * Collect customer success stories for use in reference programs. Requirements * Relevant experience in a high‑volume customer engagement role (e.g., Digital/Tech Touch Customer Success, Marketing Operations, SMB Account Management). * Experience designing and implementing customer engagement strategies and programs. * Ability to lead cross‑functional projects. * Data‑driven mindset with experience leveraging customer analytics to prioritize action. * Strategic “out‑of‑the‑box” thinking to deliver results. * Experience with customer engagement tools such as Marketo, Planhat, Pendo, HubSpot, Qualtrics, etc. * Experience with CRM tools such as Salesforce. * Familiarity with IT Security and SaaS companies is an advantage. * Excellent communication and presentation skills. Rewards Thales offers a competitive compensation package that includes base salary, medical benefits, flexible time off and more. It’s an exciting time to work in the security space. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. Benefits include private medical insurance, flexible leave, cycle‑to‑work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and more depending on the role. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features. J-18808-Ljbffr