Supervisor

As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team. You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands‑on leadership role for someone passionate about beauty, retail performance, and developing others. Key Responsibilities People Leadership & Team Development * Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation * Coach, motivate, and inspire the team to consistently achieve individual and store performance goals * Develop team capability through on‑the‑job coaching in product knowledge, make‑up application techniques, and customer engagement and selling skills * Support onboarding, training, and continuous development of new and existing team members * Foster a positive, inclusive, and high‑performance culture aligned with KIKO values * Act as a trusted leader and point of escalation in the Store Manager’s absence Customer Experience Excellence * Champion a customer‑first mindset, ensuring every interaction reflects the KIKO Milano brand experience * Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards * Monitor and respond to customer feedback, resolving issues swiftly and professionally * Ensure retail excellence, product availability and store presentation consistently meet brand standards Commercial & Business Performance * Support the delivery of store KPIs, including sales and revenue growth, conversion rate, ATV & UPT, and stock loss and operational efficiency * Analyse performance data and KPIs to identify trends, risks and opportunities * Partner with the Store Manager to create and execute action plans that drive performance * Prioritise initiatives that deliver the greatest commercial and customer impact Operational Excellence & Compliance * Ensure full compliance with all KIKO Milano policies, procedures, and operational standards * Execute the promotional and commercial calendar with precision and pace * Maintain high standards across cash handling, stock management, health & safety and loss prevention * Proactively identify operational issues and resolve them in partnership with the Store Manager * Complete all required training, BeKIKO modules and development programmes on time What We’re Looking For * Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion or lifestyle preferred) * A confident people leader with a coaching mindset * Strong commercial awareness and the ability to work with KPIs and performance data * Passion for beauty, make‑up, and delivering outstanding customer experiences * A proactive, resilient, and solutions‑focused approach * Flexibility to work across peak trading hours, including weekends Why Join KIKO Milano? * Be part of a global, fast‑growing beauty brand * Clear progression pathways into Assistant Store Manager and Store Manager roles * Continuous learning and development through structured training and coaching * A dynamic, inclusive, and high‑energy retail environment * The opportunity to make a real impact on people, performance and brand experience What’s in it for you? * 28 days’ holiday including Bank Holidays * Enjoy a 50% staff discount on KIKO MILANO products * Free allocation of KIKO MILANO products as part of your employee benefits * 5% employer pension contribution * Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness and financial health * Monthly bonus scheme to reward performance and results * Ongoing training and career development within KIKO MILANO * Maternity and paternity bonus * Employee referral scheme with rewards for recommending great talent J-18808-Ljbffr