Job Title: Workshop Diagnostic & Repair Engineer Location: Aylesbury Contract Details: Full time, permanent Hours: Monday - Friday, 9am - 5pm (1 hour lunch break) Salary: £32,000 - £34,000 per annum Benefits & Perks: Annual bonus scheme 25 days holiday + 3 days Christmas shutdown (+ bank holidays) Holiday buy/sell scheme Pension (with employer contribution) Private medical (after qualifying period) Company laptop & mobile Ongoing training and development Employee perks, discounts & company eventsResponsibilities: Workshop & Repair Management: Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced laboratory equipment Manage workshop-based investigations and repairs of equipment returned from customer sites. Use diagnostic software and technical processes to identify root causes and implement effective solutions. Provide technical support to customers via phone, email and remote support tools. Work closely with colleagues and technical teams to resolve complex issues. Maintain accurate service records, repair documentation and customer support cases within the CRM system. Support field-based engineers throughout the UK when required. Occasionally accompany Field Service Engineers to customer sites across locations such as Oxford, Cambridge and LondonInternal IT Support: Provide IT support to office and field-based staff Troubleshoot day-to-day issues (Windows ...
Workshop Diagnostic & Repair Engineer • Aylesbury, Buckinghamshire, UK
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