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Ardent Credit Services Ltd
Debt Recovery AgentArdent Credit Services Ltd • Liverpool, Merseyside, UK
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Debt Recovery Agent

Debt Recovery Agent

Ardent Credit Services Ltd • Liverpool, Merseyside, UK
25 days ago
Salary
£27,100.00–£31,372.00 yearly
Job type
  • Full-time
Job description

Debt Recovery Agent

Ardent Credit Services Ltd is expanding so why not join us as a Debt Recovery Agent, in our Kirkby, Knowsley call centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world's largest creditors and even prouder of our friendly working environment.

Salary: £27,100 - £31,372 per annum plus non-contractual bonus.

Job Overview

On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. Supporting customers to pay off their debts in a practical and affordable way. You will aim to understand customers individual circumstances by asking questions ensuring that the customers best interests are met.

It is hard work and can be difficult at times but also rewarding when we achieve the right outcome for customers whilst working towards KPI's. It's not for everyone, but you can make a real impact on people's lives.

About you

  • Excellent written and verbal communication skills
  • understanding of vulnerable customers and how to identify them
  • understanding of FCA guidelines
  • Good telephone manner
  • Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spo...
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Debt Recovery Agent • Liverpool, Merseyside, UK

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