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Resident Welfare OfficerJobtailor • Valley, Wales
Resident Welfare Officer

Resident Welfare Officer

Jobtailor • Valley, Wales
9 days ago
Job type
  • Temporary
Job description
Responsibilities * Support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. * Provide support to service users, helping them manage interim housing and access the resources they need to move forward. * Manage your own diary and property portfolio. * Carry out property inspections. * Raise work orders for repairs (including void properties) and follow up on completed work. * Balance administrative responsibilities with direct support work. * Maintain regular contact with service users through face-to-face visits and telephone calls. * Encourage engagement with appointments and support services. * Assist with appointments and referrals, including providing fallback support where necessary. * Help service users find and secure appropriate accommodation. * Arrange food parcels and ensure access to essential resources. * Assess individual and family needs and identify appropriate support packages to maintain independence. * Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories. * Incident reporting where welfare concerns occur and identify any safeguarding issues. * Clean void properties to turn around. Requirements * Demonstrable experience in a similar role within housing, support, or welfare services * Strong communication skills with both clients and colleagues * Ability to manage conflict and challenging situations effectively * Proficiency in Microsoft Office and general IT competence * Ability to work independently and use your own initiative * Good understanding of local support services and housing pathways * Strong focus on safeguarding * Strong time management and ability to balance competing priorities * A full UK Driving Licence (essential for travel between properties and appointments) * Naturally supportive, trustworthy, empathetic, and patient approach * Resilience * Teamwork * Strong organisational skills and attention to detail * Flexible to travel across the Northeast where required J-18808-Ljbffr
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Resident Welfare Officer • Valley, Wales

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