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Ignite Talent Group
Claims SpecialistIgnite Talent Group • Manchester Area, United Kingdom, United Kingdom
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Claims Specialist

Claims Specialist

Ignite Talent Group • Manchester Area, United Kingdom, United Kingdom
30+ days ago
Salary
£29,080.48 yearly
Job type
  • Full-time
Job description

Claims Specialist

Location: Manchester City Centre (Office Based)

Hours: Full-time, Monday to Friday, 9:00am – 6:00pm, plus every other Saturday, 9:00am – 6:00pm

Salary: £29,080.48 per annum + Uncapped Commission Scheme + Excellent Benefits


About the Role

We are looking for a proactive and customer-focused Claims Specialist to join our growing team. This is an exciting opportunity for someone with excellent communication skills and a passion for delivering outstanding customer service while maximising claim progression and client retention.

Working closely with Account Managers, operational teams and external partners, you will play a key role in supporting clients throughout their claims journey, resolving issues, preventing claim cancellations and ensuring every viable claim progresses successfully.


Key Responsibilities

Client Contact

  • Review newly received claims and proactively contact clients.
  • Ensure clients have been contacted by the relevant department and understand the next steps.
  • Identify and resolve any concerns that could impact claim progression.
  • Deliver an exceptional customer experience throughout the claims process.
  • Escalate service or operational issues where necessary.

Hire Management

Working alongside the Account Manager, you will:

  • Contact clients after vehicle hire deployment.
  • Confirm receipt of the hire vehicle and ensure it meets their needs.
  • Resolve any delays or service issues with hire partners.
  • Keep clients updated until issues are fully resolved.
  • Monitor service levels and highlight recurring concerns.

Claim Conversion

  • Review rejected, pending and non-progressing claims.
  • Assess claims for suitability with alternative partners.
  • Prepare and transfer accurate case information.
  • Maximise opportunities for successful claim progression.

Pending Case Management

  • Review claims awaiting further action or information.
  • Contact clients to obtain outstanding information.
  • Liaise with internal departments to remove progression barriers.
  • Ensure claims progress promptly wherever possible.
  • Retain ownership of successfully converted files where applicable for commission purposes.

Claim Rescue

  • Contact clients who have disengaged or indicated they wish to cancel their claim.
  • Understand and resolve concerns to retain viable claims.
  • Work with operational teams to recover claims wherever possible.
  • Record outcomes accurately and maximise client retention.

Scottish Personal Injury Claims

  • Review historic Scottish Personal Injury opportunities.
  • Re-engage clients where no recent contact has been made.
  • Assess ongoing viability and facilitate claim progression.
  • Work with colleagues and external partners to maximise conversion opportunities.

Essential Experience

  • Experience within personal injury, legal services, insurance, claims handling, vehicle repair or credit hire.
  • Client retention or conversion experience.
  • Knowledge of motor claims processes.
  • Experience using ProClaim or similar case management systems.

What Success Looks Like

Performance will be measured through:

  • Client contact completion rates.
  • Claim retention and rescue performance.
  • Pending case conversion rates.
  • Hire customer satisfaction.
  • Flip and repatch success.
  • Revenue generated through retained and recovered claims.
  • Compliance, file quality and customer satisfaction.


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Claims Specialist • Manchester Area, United Kingdom, United Kingdom

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