Reception Supervisor

Are you passionate about delivering
exceptional service and creating unforgettable guest experiences? Firmdale
Hotels is seeking an enthusiastic and dedicated Reception Supervisor to join
our prestigious team at The Soho Hotel.

At Firmdale Hotels, we pride ourselves on our
unique approach to hospitality, combining luxury and comfort with a warm,
welcoming atmosphere. Our hotels are renowned for their distinctive style,
exceptional service, and attention to detail. As a member of our team, you’ll
be part of a vibrant community that values excellence and innovation in
everything we do.

As a Reception Supervisor, you will play a
crucial role in ensuring our guests receive outstanding service from the moment
they arrive. You will lead and inspire our front office team, ensuring every
interaction is professional, warm, and efficient.

Responsibilities:

• Supervising and supporting the reception team to deliver seamless and
  memorable guest experiences.
• Handling guest inquiries and resolving any issues promptly and
  effectively.
• Coordinating with other departments to ensure smooth operations and
  guest satisfaction.
• Training and mentoring new team members, fostering a positive and
  collaborative work environment.
• Maintaining impeccable presentation and adhering to the highest
  standards of hospitality.

What you Need:

• A keen willingness to work as part of a dynamic team.
• Proven supervisory experience in a customer-focused environment.
• Exceptional communication and interpersonal skills.
• A passion for detail and a commitment to delivering excellence.
• Warmth, enthusiasm, and impeccable presentation.

What
We Offer:

• Competitive hourly rate of £13.80 plus service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.


• Health cash
  plan (including contributions towards dental, optical, alternative
  and complementary therapies)


• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants


• Complimentary meals on shift
  


• Referral bonus scheme for
  recommending top talent


• Flexible scheduling without
  split shifts


• Dry cleaning service for
  work attire and discounted personal dry cleaning


• Enhanced holiday allowance
  based on length of service


• Season ticket loan for
  convenient commuting


• Ongoing training,
  professional development, and fully funded English lessons


• Regular social events, team
  activities, and fitness sessions


• Benefits like cycle to work
  scheme and annual long service awards


• One allocated paid day per
  year for volunteering work


• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks


• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025


• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade


• Manager of the Year – Helle Jensen –
  Cateys 2024


• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024


• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024


• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025


• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025


• Dorset Square Hotel – AA Breakfast Award
  2025


• Ham Yard Hotel, Covent Garden Hotel and
  Haymarket Hotel – Two Michelin Keys 2024


• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024


• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award


• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024


• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world


• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys


• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at The
Soho Hotel and be part of a team that values excellence, creativity, and a
genuine passion for hospitality. Apply now to start your journey with Firmdale
Hotels!

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.