Reporting to: Dedicated Service Desk Team Leader
Location: Birmingham (primary), with options for Shoreham by Sea or Exeter
Working Pattern: Hybrid, with periodic travel to Birmingham expected
Internal Job Level: Specialist
Salary: up to £45,000
Focus Group is one of the UK's leading providers of business technology solutions, delivering connectivity, communications, cloud and managed IT services to thousands of customers nationwide.
As we continue to grow, we're looking for talented technical specialists who want to work with cutting-edge technologies, develop their expertise and play a key role in supporting complex customer environments. We pride ourselves on investing in our people, promoting internal progression and creating a collaborative culture where expertise is recognised and rewarded.
We are seeking an experienced 3rd Line Engineer - Networking to join our Managed Services team.
This is an excellent opportunity for a networking specialist with experience across Meraki, LAN and WAN technologies who enjoys solving complex technical challenges and acting as a senior escalation point within a busy support environment.
You'll be responsible for managing your own caseload of high-level incidents and service requests while providing technical guidance to 2nd Line Engineers and supporting the wider service desk with complex networking issues.
Working closely with customer IT teams, carriers, connectivity providers, project teams and field engineers, you'll play a crucial role in maintaining and improving customer infrastructure.
Requirements
Benefits
If you're a networking specialist looking for an opportunity to work with modern technologies, solve complex technical issues and develop your career within a growing technology business, we'd love to hear from you.
Apply today and join Focus Group as our next 3rd Line Engineer - Networking.
Network Engineer- Meraki • Birmingham, England, GB
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