Sexual Health Adviser

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics. With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities. Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support. Main area Sexual Health Adviser (E-Service) Grade NHS AfC: Band 6 Contract Fixed term: 9 months (Maternity Cover Position until 12/05/2027) Hours * Full time * Home or remote working 37.5 hours per week Job ref 289-SC-270-C Site St Stephen’s Centre Town London Salary £47,951 - £56,863 Pro rata per annum incl. HCAS Salary period Yearly Closing 05/08/2026 23:59 Job overview The SHL team are looking to recruit an experienced, motivated and enthusiastic individual to join us as a full time Band 6 Health Adviser, working full time 37.5 hours, Monday to Friday. We are a modern, innovative and expanding online sexual health service and work with services users across London. You will need to have excellent time management skills to manage a range of worklists during your working days. The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care. We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails. They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting. We work remotely and in the office at the Chelsea and Westminster site. The post holder will need to ensure that they provide a patient-focused service at all times. The post is mainly online working and non-patient facing. Main duties of the job The post holder will be working independently -within a team of junior and senior health advisers- as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up. To confidently and appropriately manage service users (SUs who trigger a safeguarding call back, and facilitate SUs in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escape a concern as urgent, such as a recent sexual assault. To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results. In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care. To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day. Working for our organisation Our Trust is one of Englands top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future. We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring. We are committed to equal opportunities and believe diversity drives innovation and excellence. If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites. Detailed job description and main responsibilities * Facilitate the recall of clients with untreated infections or those in need of follow-up and/or test of cure by letter, telephone or visit. * To exchange relevant information about clients and contacts with other Sexual Health clinics as necessary. * Provide initial crisis intervention, assessment and appropriate referral for those clients contacting the service with associated problems, e.g. Sexual identity, sexual assault, substance misuse etc. * Offer information and support, to deal with enquiries from both the general public and health professionals about Sexually Transmitted Infections, including HIV and managing clients who present * with health anxiety; assessing and referring as appropriate. The role does also incorporate some occasional customer service duties such as re-setting passwords or answering Fresh desk ticketing queries. * To be competent in the management of safeguarding issues surrounding under 16 year olds (including Fraser guidelines), young people, and vulnerable adults and liaise with the multi-disciplinaryteam & Child Protection Services as appropriate, including referrals to social services when appropriate. * To take sexual histories from clients as appropriate and refer on to relevant individuals in the multi professional team as part of the care pathway. This may also require you to order the occasionalasymptomatic tests on behalf of ASU. * Provide HIV post-test discussion/support for those clients who have a reactive HIV test result, ensuring they are linked into HIV outpatient services and facilitating onward referral where necessaryto other appropriate services. * Where appropriate, supporting partners, significant others, and immediate family of those newly diagnosed with HIV, including facilitating partner notification, testing and disclosure. * Maintain accurate client records, ensuring all entries are dated, signed and designation recorded as in accordance with the Trusts policies and procedures. * Attend multi-professional team meetings as necessary. Person specification Education and Qualification * Evidence of additional qualifications specific to role such as STIF / enhanced safeguarding Experience * Evidence of working in NHS in sexual health department * Evidence of independent safeguarding and experience of working as a Health Adviser Important * There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment. * Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process. * In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post. * During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided. * Employment at the Trust is offered subject to successful completion of a six month probationary period. * We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR) Employer certification / accreditation badges This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. J-18808-Ljbffr